Frequently Asked Questions
- How do I access my mortgage account in digital banking?
- How do I access my credit card account in digital banking?
- I'm considering refinancing my mortgage. What is the process to do that?
- Is there a branch near me?
- MLA disclosure
- How do I view the details of my Truity loans in digital banking?
- Can I open a checking account online?
- Please give me a human.
- What is Essential Checking?
- What is an EMV chip-enabled card?
- What is Preferred Checking?
- Can I have direct deposit-ACH into an IRA?
- What is Premier Savings?
- How do I order a new card?
- What is Debt Protection?
- What is a business checking account?
- Can I get a debit card the same day I open my checking account?
- I need to cancel the card and have a new one issued
- Can I have more than one checking account?
- I have an auto loan with Truity, am I eligible for a checking and savings account?
- How do I check if I got approved for my checking account?
- I am interested in applying for a loan
- What type of charges are eligible for the SaveUp service?
- Do External Transfers work for an international financial institution?
- How do I apply for a construction loan?
- Will SaveUp draw my checking account negative?
- Will I be able to pay my loans within digital banking?
- Does Truity provide loans for out of state dealers?
- Can I deposit money into savings from a shared branch?
- I want to refinance my personal loan
- SaveUp FAQ's
- I would like to consolidate additional debt to an existing loan
- What savings accounts are available to deposit rounded amounts into?
- How many withdrawals are allowed from my savings account each month?
- How do I enroll in SaveUp?
- How do I contact CURewards?
- How to I apply for a first time homebuyer mortgage?
- How do I know if I am eligible to use the SaveUp service?
- How do I apply for an Advantage Personal Loan?
- Will Truity be closed on Veterans Day?
- When will the rounded-up amounts be deposited into my savings account?
- How do I make a Principal Only Payment in digital banking?
- How do I become a member of Truity Credit Union?
- How do I activate my card with the EMV chip?
- Are branches open on Martin Luther King, Jr Day?
- How does the double deposit work in SaveUp?
- My credit-debit card was stolen
- How do I un-enroll in SaveUp?
- I am interested in applying for a Home Equity Line of Credit
- How do I change the destination of the deposit?
- When do credit card reward points expire?
- What types of loans does Truity offer?
- Nope. That works!
- I am currently dealing with a fraudulent unemployment claim filed on my behalf. Are there any steps I need to take to protect my Truity account?
- How do I pay my loan from another financial institution in digital banking?
- I need to report fraud on my account
- What is Extended Vehicle Warranty?
- Do you have ATV or recreational vehicle loans?
- Where can I find mortgage rates?
- What is Savings Account-Prime Share?
- How do I request a Line of Credit increase?
- What To Do If I Suspect Unemployment Fraud
- What are the interest rates earned on checking accounts?
- I got a cashier's check in the mail from Truity.
- Is there a fee to transfer to or from my Truity account to my account at another financial institution?
- What is my payoff amount on my mortgage loan?
- How do I find the maturity date of my CD?
- How do I pay off my mortgage loan?
- What is GAP?
- What is a Johnny Appleseed Savings Account?
- How do I contact you if I have other questions?
- Where can I send my Insurance information?
- What is the lien holders address?
- Where can I use a chip-enabled card?
- What if Truity should have an outage?
- How do I get the rate discount on my next loan?
- What type of checking accounts do you have?
- What is a Business Savings account?
- Is Truity Credit Union affected by the Ongoing Solutions- Credit Union outages due to ransomware?
- Is my information safe?
- What are the current interest rates for consumer loans?
- What is the phone number for Extended Warranty - roadside assistance?
- How can I apply for a job at Truity?
- How do I use my card with the EMV chip?
- Will I be charged twice if I accidentally tap the terminal twice with my contactless card?
- Can I use my contactless card overseas?
- Where are my mortgage transactions in digital banking?
- How do I cash a cashier's check from Truity if I am not a member?
- I have Extended Warranty and need to file a claim
- What is Recuperative Care insurance?
- How to tell if a cashier's check is real?
- Is there a fee to purchase prepaid debit and gift cards?
- Contactless terminals don't always read my contactless card. What am I doing wrong?
- What are Truity branch hours?
- How can I get started with an auto loan?
- Saving for Good
- I want to consolidate my credit card debt
- Where can I get an affidavit of forgery?
- Will I receive proof of payment when my auto loan is paid in full?
- I'm having trouble filling out a refinance loan application
- Can I have more than one product or service with Truity?
- I am interested in getting an HSA account
- How do I change my Platinum Rewards card to one of the other cards?
- How can I reload a Visa Travel Card?
- I need a replacement card
- How can I do a cash advance?
- Can I add my new contactless card to the digital wallet on my phone?
- Can I use my contactless card if the store's terminal does not have the Contactless Symbol?
- Does Truity offer notary services?
- Does Truity offer medallion signature service?
- What is a Christmas Savings account?
- How do I use my new contactless card?
- How do I file a claim if I suspect Identity Theft?
- I would like to set up auto-draft for my mortgage payments
- Can I use my Truity debit card at another Financial Institution's ATM?
- What is ID Theft Recovery Services?
- How do I dispute a credit card charge?
- How can I upgrade my account or select a different checking account?
- What is a Name It Save It account?
- What savings accounts does Truity offer?
- I need to do withdraw from my IRA
- What is your overnight mortgage payoff address?
- Where can I use my debit card to meet transaction requirements?
- Can my credit card be placed on a temporary block?
- I need a contact phone number
- I would like to note on my account that I will be traveling
- How can I sign up for Skip a Pay?
- What are Share Certificates?
- I need to get a loan deferral
- How do I activate credit monitoring?
- What accounts do you offer for kids?
- How long does it take to get approved on a loan application?
- How can I check the status of my loan request?
- I need to request dropping the PMI on my loan
- How can I set up a PIN on my card if I live outside the US?
- What is SwitchKit (ClickSwitch)?
- Why was my card declined at an ATM?
- What is a Health Savings Account?
- What is Advantage Checking?
- is anyone there?
- What is a safe deposit box?
- What are CURewards and how do I get started?
- What credit cards does Truity offer?
- I would like to skip a payment
- I have questions about my loan
- What benefits-perks do I receive for being a member?
- How do I know if my loan application has been approved?
- What is Skip A Pay?
- What is Truity Travels?
- How does chip technology protect my information?
- Does Truity have a Board of Directors?
- Are there any current job openings?
- How do I block my debit card in digital banking?
- How do I report a scam email, phone call, or text message
- What are the current interest rates for car loans?
- Where can I find my mortgage loan statement?
- What are Shared Service Centers?
- What is Courtesy Pay?
- Where are my credit card transactions in digital banking?
- What is an Education Savings (Coverdell) account?
- What is an Individual Retirement Account (IRA)?
- How to make a payment to my credit card?
- Early Payment Reminder Text Message Opt-in
- What is a Money Market account?
- Thanks
- Why is Truity Credit Union using ITM technology?
- What happens when I cash a check or make a deposit at an ITM?
- What is an ITM?
- Can I use the ITM for my business check deposits?
- How do I communicate at the ITM? Is it private?
- What can I do on an ITM?
- Are the ITM live representatives Truity Credit Union employees?
- Are my ITM transactions secure?
- What is included in the Mobile Phone Coverage?
- How to become a Community Partner with Truity?
- How do I transfer money out of my Greenlight account?
- How do I add a tag, note, or image to a transaction in digital banking?
- How do I log out of the mobile app?
- What are the digital banking username and password requirements?
- How do I set up alerts in digital banking?
- Will my eStatement and tax document history be available in digital banking?
- How to edit or delete a payee in digital banking?
- I need to enroll in estatements for my credit cards
- Where can I find Truity Credit Union financial statement?
- How do I make a deposit or loan payment without a local branch in Springdale?
- What are eStatements?
- How do I change my contact information?
- Why am I getting the digital banking error: "Your account needs attention"?
- My account is locked in digital banking
- How do I update personal information in digital banking?
- How do I stop a check?
- I need help resolving a double charge on my account.
- Can I use Zelle without a smartphone?
- I sent money to someone through Zelle and they never received it. What should I do?
- I'm unsure about using Zelle to pay someone I don't know. What should I do?
- When I log in to digital banking using my computer, do I need to get a confirmation code every time I log in?
- Where can I view pending transactions on my account?
- What do we owe on our account?
- How to hide my account in digital banking
- Connect Truity to Robinhood
- How do I use the Truity Bot?
- Where is the secure message center in digital banking?
- How do I change the order my accounts are displayed in digital banking?
- Is Direct Connect available for Quicken?
- What is Overdraft Protection?
- How do I access digital banking?
- Someone sent me money with Zelle, how do I receive it?
- I cannot enroll my mobile number with Zelle
- Can I customize my mobile banking dashboard on multiple devices?
- I have a question about a charge on my account.
- I would like to know my member account number
- How do I change my username or password in digital banking?
- What is my credit union account number format?
- How do I make a mobile deposit in digital banking?
- Are there limits on the dollar amount and number of mobile deposits I can submit?
- Set up Authy for your desktop
- How do I use Zelle?
- What number do text banking alerts come from?
- How can I edit my information in the online application if I entered it incorrectly in my online application?
- Who can I send money to with Zelle?
- How do I use Zelle®?
- What minimum software versions are required for the mobile app?
- How much are accounts insured for?
- Do I need to download a new mobile app?
- Is my information secure with Zelle?
- How do I register for Identity Theft Recovery Services?
- Which Internet browsers can I use to access my accounts online?
- Will I need to download an app for digital banking?
- Can I cancel a payment with Zelle?
- What are wire transfers?
- Can I use Zelle® without a smartphone?
- How do I get started with Zelle?
- How do I Verify my funding source for Greenlight?
- How do I activate my Child's Greenlight Card?
- How do I access MyFinance in digital banking?
- What if I get an error message in Zelle when I try to enroll an email address or U.S. mobile number?
- Unable to enroll in digital banking
- How to sign up for estatements?
- What is Zelle®?
- Can I open a brand-new membership through the online application if I already have another existing Truity account?
- How do I Pay a Person (Person-2-Person payment) in digital banking?
- I don't see Zelle® in digital banking. How do I get access to Zelle®?
- Can I apply for an account with Truity Credit Union if I don't have an email address?
- How does Zelle work?
- What if I get an error message in Zelle when I try to enroll an email address or U.S. mobile number?
- What should I do with my checks after using mobile deposit?
- How long does it take to receive money with Zelle?
- Is there a fee to use Zelle®?
- How do I pay a bill in digital banking?
- How do I add a Beneficiary to my account?
- How can I change my funding method if I have a previously saved funding method in my online application?
- How can I open a new share through the online application if I already have a Truity account?
- Can Greenlight card be used Internationally
- Can I send money Internationally using Zelle?
- Can I send money if the receiver does not have Zelle®?
- Who can I send money to with Zelle®?
- I sent money to someone, and they never received it. What should I do?
- Is sending money with Zelle® safe?
- How can I check my child's spending history in Greenlight?
- Is my information with Zelle secure?
- Can I send money to my child’s Greenlight card from the Truity Credit Union app or website?
- How do I delete an alert in digital banking?
- Where can I find the Pay a Person option in the mobile app?
- How do I get an account for a loan I already have?
- What is Authy?
- Can I use an email for two-factor authentication?
- What types of payments can I make with Zelle®?
- What is Zelle?
- Where is my money?
- Is sending money with Zelle safe?
- Can I use Zelle® internationally?
- How do I print transactions in digital banking?
- How do I edit an existing alert in digital banking?
- Can I pay a small business with Zelle®?
- How do I view mobile deposit history in digital banking?
- Is Greenlight a debit or credit card?
- Is there a minimum age to have a Greenlight card?
- What happens if I send money to a non-user who never downloads the Zelle app to claim the funds?
- If I send money through Zelle but funds are never claimed, what happens?
- Is Greenlight Safe
- Is there a Greenlight app for kids?
- How long does it take for my Greenlight debit card to arrive?
- What is the inactivity time-out period for digital banking?
- How will I know that Truity Credit Union has received my mobile deposit?
- What should I do if my mobile device is lost or stolen?
- I am not able to see my account balance in digital banking
- How do I delete accounts from the transfer list?
- I can't remember my username or password
- Someone sent me money with Zelle®, how do I receive it?
- How do I search for transactions in digital banking?
- Will the person I send money to be notified?
- How do I set up Touch ID for iOS?
- I need to download eStatements
- How do I change my profile photo in mobile banking?
- How long does it take to receive money with Zelle®?
- I signed up through the Truity Credit Union link, but I was just charged a monthly fee.
- How do I contact Greenlight with Questions
- What is Greenlight?
- How do I download transactions in digital banking?
- What if I want to send money to someone whose bank or credit union doesn’t offer Zelle®?
- Can existing Greenlight customers be added to the program?
- Can I cancel a Zelle payment?
- How do I log out of digital banking?
- Can I send money if the receiver does not have Zelle?
- How do I access my 1098 information?
- Set up Authy on your iPhone
- Set up Authy on your Android
- What is my transaction limit with Zelle?
- How do I print past or pending payments from Bill Pay in digital banking?
- How can I switch profiles in digital baking?
- Can I connect more than one bank account on my Zelle® profile?
- What is my transaction limit with Zelle®?
- How do I view my account statements and tax documents in digital banking?
- Why am I getting the digital banking error: "Oops: The information you provided doesn't match what we have on file."?
- Why am I getting the digital banking error: "It looks like you've already enrolled"?
- Can I deposit a check made payable to someone else with mobile deposit?
- Why am I getting the digital banking error: "Please verify your information and try again"?
- How do I cancel a Bill Pay payment in digital banking?
- What is Bill Pay?
- How do I close out my account?
- Why am I getting the digital banking error: "Does not meet username or password requirements"?
- What types of payments can I make with Zelle?
- Why am I getting the digital banking error: "Incorrect phone number"?
- How do I enroll in digital banking?
- How can I log in to digital banking if I can't get a verification code through text message?
- Are any of the online or mobile budgeting and personal financial management tools supported by Truity?
- How do I send a message in digital banking?
- How can I change my phone number, email address, and primary address in digital banking?
- What is ACH?
- What is 2-Factor Authentication and why is it used by the digital banking system?
- What is MyFinance?
- How do I log in to digital banking?
- How do I make a transfer between my accounts in digital banking?
- How do I get paper statements again on credit card?
- Why would my mobile deposit check be rejected?
- How do I add a new payee in digital banking?
- I need to download the new app.
- Can Zelle transactions sent to the wrong person be disputed?
- How to reset 2-factor authentication for digital banking?
- How do I re-order checks in digital banking?
- I'm not able to log in to digital banking when I click on the login button
- Do I have to enroll in Voice ID?
- Why should I trust Voice ID?
- What if I’m not sure if I want to enroll in Voice ID right now?
- What is the advantage of using Voice ID over traditional verification methods?
- What is Voice ID?
- How can I enroll in Voice ID?
- Is it possible for someone to mimic me and gain access to my accounts?
- Can I unenroll in Voice ID after enrolling?
- If I’m sick or my voice changes, will Voice ID work?
- Why are you adding Voice ID now?
- Is Voice ID secure?
- Is there a cost associated with Voice ID?
- What are the benefits of using Voice ID?
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- What is my member ID?
- Verifying an External Account
- How can I check my balance over the phone?
- Can Penny make payments from outside accounts?
- Can Penny help me reset my digital banking password?
- How does Penny know it's me?
- Do I have to talk to Penny?
- What happens if I block my card with Penny?
- Will Penny's learning and capabilities expand over time?
- Can Penny help with business accounts?
- Does Penny speak other languages?
- Is working with Penny different than talking to a Member Consultant?
- Can I use Penny if I'm deaf or hard of hearing?
- Can Penny help with credit card or loan questions?
- Will Penny send me to a person if needed?
- Can joint account holders use Penny?
- How will I know if Penny is helping me?
- Can Penny help with everything?
- What is Penny?
- Is my information safe with Penny?
- Can Penny enroll me in voice authentication?
- What if I don't receive the one-time code?
- Is Penny always available?
- What happens if Penny doesn't understand me?
- Can Penny transfer money between accounts?
- Can Penny help if I forget my member number?