Where is my money?
Recipients must be enrolled with Zelle® to receive their money. Check to see if you have received a payment notification via email or text message. If you have not received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Verify that the U.S. mobile number or email address the payment was sent to is the same email address or U.S. mobile number that the recipient enrolled with Zelle.
If the sender entered an incorrect email address or U.S. mobile number, ask them to contact their financial institution’s customer support team for help.
If the sender entered the correct email address or U.S. mobile number and their account has been debited, ask the sender to call their financial institution’s customer support team for assistance locating the payment.
If the sender’s financial institution does NOT offer Zelle® and the sender used the Zelle® app to send you money, ask them to contact Zelle® customer support at 844.428.8542.