What should I do if my mobile device is lost or stolen?

Contact your mobile provider to report the device lost/stolen. Log in to digital banking online and remove the device.

  1. Once logged into digital banking, click your name and then click Settings.
  2. Click Security on the left side, and under the Recently used devices, remove the lost/stolen device.
  3. Reset the two-factor authentication if your lost/stolen device is the device you used for one-time access code