Frequently Asked Questions

Mobile deposit is available for all checking accounts with primary account holders 18-years and older, but you must enroll first. Mobile deposits can only be made through the mobile app.

Steps to Deposit:

• Log into the Truity App
• From the Dashboard, select Deposit checks from the slideout menu in the mobile app OR select Deposit checks from your checking account details screen.
• Click Enroll Account, if you have not previously enrolled 
• Once your request has been processed and approved, tap Deposit a Check
• Enter the check amount
• Tap Continue
• Select the account to apply the deposit
• Take a picture of the front of the check and tap Continue
• Take a picture of the back of the check and tap Continue
• Verify the information and tap Submit

Here are some tips on how to successfully deposit a check:

• Endorse the check. This means signing your name on the back of the check in the designated area. You should also write "Mobile Deposit Only" after your signature.
• Make sure the check is complete. The check should have the correct amount written in both numbers and words and the date and the payee's name.
• Take a clear picture of the check. If you are depositing the check using mobile deposit, you will need to take a clear picture of both the front and back of the check on a plain surface. Ensure the check is well-lit and all the information is legible.
• Deposit the check early in the day. This will help to ensure that the funds are available to you sooner.
• Keep the check until the funds are available. Once the funds are available, you can shred or destroy the check.