What if I get an error message in Zelle when I try to enroll an email address or U.S. mobile number?
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to Truity Credit Union so you can use it for Zelle®.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Truity Credit Union account so you can send and receive money with Zelle® through the Truity Credit Union mobile app. Please call Truity Credit Union customer support toll-free at 800.897.6991 for help.