How do I pay my loan from another financial institution in digital banking?

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You can transfer between your Truity accounts and other financial institutions once an external account has been verified.

To set up an external transfer on a desktop:

  • Log In to Digital Banking
  • Click Your Picture or Initials
  • Choose Settings
  • Click +Add Account, then Set up external transfer account
  • Enter account information and Submit
  • Confirm the two deposit amounts to your other financial institution
  • Finally, schedule a new one-time or recurring transfer

To set up an external transfer on the app:

  • Log in and choose "Accounts" on the left-hand menu.
  • Click the + button on the top right and select Make external transfers
  • Enter account information and Submit.
  • Confirm the two deposit amounts to your other financial institution (This may take 1-3 business days to arrive. There is no longer a charge for Micro Deposits when testing a first-time External Transfer.)
  • Finally, schedule a new one-time or recurring transfer.

Please note: Transfers to another financial institution may take 3-5 business days to process.

To verify the two trial deposits, please go to MAIN MENU (Three Horizontal Lines in Top Left Corner) > PRIMARY MEMBER'S NAME > SETTINGS > EXTERNAL ACCOUNTS.

To make a payment in Digital Banking using an External Transfer, please do the following: Select TRANSFER > select FROM: other financial institution > choose TO: loan > Enter Amount > SUBMIT.