Digital banking will be unavailable Sunday, December 14, from midnight to 6am, for scheduled maintenance. We apologize for any inconvenience this may cause.
Call Penny Anytime
Penny is your 24/7 digital phone assistant, here to make everyday banking simple. She can check balances, find transactions, reset passwords, make payments, transfer funds, and manage your cards. Penny isn’t a real person, but she’ll connect you to one whenever your request needs personal support.
How Penny Works
- Call us at 800.897.6991
- Listen to the phone menu
- Select a supported option like "account services" or "digital banking help"
- Penny will step in to assist you right away
(Tip: Have your Tip: Have your member number ready ready for faster access)
If she can’t help with your request, she’ll transfer you to a Member Consultant.
What's great about Penny?
She’s fast, secure, and ready to assist with these common requests any time:
Penny is part of our ongoing commitment to smarter, more member-focused service.
Penny helps make banking easier by handling common requests quickly and securely—any time, day or night.
Pro Tip: Knowing your member number makes it faster to get help from Penny. You can find it in digital banking under Profile > Settings > Tap your name > ⋯ > Reveal, or on the bottom of your checks—it's the number that follows the routing number and usually begins with 14000.
- Available 24/7—even after hours
- Simple, secure, and easy to use
- Speeds up service by verifying your identity up front
She won’t replace our team, but she will help reduce call wait times and free up our Member Consultants to focus on the more complex questions that need a personal touch.
Frequently Asked Questions
Can I use Penny if I’m deaf or hard of hearing?
Can joint account holders use Penny?
Can Penny enroll me in voice authentication?
Can Penny help if I forget my member number?
Can Penny help me reset my digital banking password?
Can Penny help with business accounts?
Can Penny help with credit card or loan questions?
Can Penny help with everything?
Can Penny make payments from outside accounts?
Can Penny transfer money between accounts?
Do I have to talk to Penny?
Does Penny speak other languages?
How does Penny know it’s me?
How will I know if Penny is helping me?
Is my information safe with Penny?
Is Penny always available?
Is working with Penny different than talking to a Member Consultant?
What happens if I block my card with Penny?
What happens if Penny doesn’t understand me?
What if I don’t receive the one-time code?
What is Penny?
Will Penny send me to a person if needed?
Will Penny’s learning and capabilities expand over time?