Truity's Support Center

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Top Digital Banking Questions

Where can I view pending transactions on my account?
  • Log in 
  • Select the account you are needing to view
  • To view all account activity, view the Activity tile or Transactions in the mobile app
Can I open a checking account online?

To open a checking account online, click the Checking button at the top of our web page, then click the orange Apply Now button.

You must call or come in to open a new business checking account or an additional checking account. 

Which Internet browsers can I use to access my accounts online?

Recommended browsers (current major release):

  • Microsoft Edge
  • Firefox
  • Safari
  • Chrome

Note: Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above.

Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or using Chrome or Firefox.

The following types of browsers and tools are not recommended for use with digital banking:

  • Beta versions
  • Embedded browsers within Personal or Commercial Financial Management Software
What is MyFinance?

MyFinance is a free online Financial Management Tool that allows you to track spending, set budgets, and plan your financial future by combining information and transactions from all of your financial accounts, both inside and outside the credit union. 

Learn more

Can I deposit a check made payable to someone else with mobile deposit?

Checks deposited into an account must be made payable to an account holder.

Are there limits on the dollar amount and number of mobile deposits I can submit?

Mobile deposit limits are based on the type of checking account you have. These limits include a daily dollar amount and number of items deposited daily. If you have specific questions, come in or call the credit union: 800.897.6991.

How will I know that Truity Credit Union has received my mobile deposit?

After submitting the check, you will see “payment successfully scheduled” at the top of the screen. Within the Deposit Check feature, under Recent activity, you will see the status of your check. It will say one of three things:

  1. Accepted. This means the image and amount of your check were accepted.
  2. Rejected. This means that the item was rejected. There are multiple reasons why a check may be rejected. If you have questions, please contact us: 918.336.7662 or 800.897.6991.
  3. Needs Review. This means that the check must be manually reviewed before being accepted.
What should I do with my checks after using mobile deposit?

You should retain the check for seven days after the deposit has posted to your account. After that time, you may shred it.

What is Courtesy Pay?

Courtesy Pay is an optional service the credit union offers for your checking account. By providing up to $800, we will pay merchant charges and allow you to pay us back. The small fee associated with Courtesy Pay protects you from receiving returned checks and NSF (Non Sufficient Funds) fees.

Some restrictions apply. Courtesy Pay is a non-contractual courtesy and is discretionary. Courtesy Pay may cover overdrafts as a result of checking, ATM, ACH, debit card transactions or other withdrawals. Other, less expensive protection against overdrafts may be available to you. Courtesy Pay is available on all checking accounts. 

Learn more at : https://www.truitycu.org/courtesypay

 

What is Bill Pay?

Bill Pay allows you to pay anyone, anywhere right from your computer or mobile phone. There is no limit to the number of bills you can pay, and this service is free to all members with a checking account. Bill Pay is offered through digital banking.

Learn more at https://www.truitycu.org/billpay.

 

Top Product Questions

Can I open a checking account online?

To open a checking account online, click the Checking button at the top of our web page, then click the orange Apply Now button.

You must call or come in to open a new business checking account or an additional checking account. 

Can I have more than one checking account?

You can call us at 800.897.6991 or come to one of our branches to open a second checking account.

Where can I find mortgage rates?

You can find a list of all our mortgage rates online.

What is GAP?

GAP stands for Guaranteed Asset Protection. It's a loan product add-on service that protects against the hardships of your vehicle being stolen or totaled due to an accident. In these unfortunate events, a borrower can sometimes owe significantly more than the value of the vehicle — this is known as the “gap.”

GAP Advantage is designed to cover the difference in the vehicle value and the balance of your loan. In some cases, GAP can even provide an additional $1,000 toward the purchase of a replacement vehicle when your vehicle is totaled and a new loan is opened at Truity Credit Union.

GAP coverage for autos, trucks, SUVs and motorcycles is a one-time cost of $595. Come in or call 800.897.6991 to add it to your loan.

Learn more at : https://www.truitycu.org/gap

 

What is an Education Savings (Coverdell) account?

Coverdell Education Savings Account (Coverdell ESA) is an account created as an incentive to help parents and students save for education expenses.

Learn more at https://www.truitycu.org/coverdell.

What is Identity Checking?

Identity Checking is built around a special perk—Identity Theft Recovery. If you are concerned about protecting your identity from fraud, this is the account for you. If you suspect your identity has been compromised, we've got you covered.  

Learn more and open your account at https://www.truitycu.org/identitychecking.

What is Simple Checking?

Simple Checking gives you the resources you need to manage your day-to-day finances without a lot of complex requirements.

Learn more and open your account at https://www.truitycu.org/simplechecking.

What is Savings Account/Prime Share?

Your savings account automatically makes you a member and part owner of the credit union. Are you saving for a purpose? Whatever your reasons—a big purchase, car insurance, vacations, and that rainy day fund—you will benefit from a Truity Credit Union savings account. Get started today.

Learn more and open your savings account at https://www.truitycu.org/savingsaccount.

What is a Johnny Appleseed Savings Account?

Johnny Appleseed accounts are savings accounts designed specifically for kids from birth to 12 years old. The accounts help children develop good saving habits by providing saving incentives and fun activities throughout the year. Come in to open one for a child you love. Minimum opening balance is $5.

Learn more at https://www.truitycu.org/johnnyappleseed.

What is a Christmas Savings account?

A Christmas Club account lets you save for holiday spending in advance rather than relying on credit cards at the last minute. You can arrange to have the money deducted directly from your paycheck, making saving as painless as possible.             

Learn more at https://www.truitycu.org/christmassavings.

Top Services Questions

What are CURewards and how do I get started?

CURewards™ is the credit union's rewards program offered on our Platinum Rewards and Signature Rewards credit cards. To find out more, visit our CURewards page.

How do I enroll?
Your credit card account is automatically enrolled into the CURewards™ program. 

Where do I view my CURewards™ points?
Your points will be listed on your credit card statement.

How do I redeem my points?

Register on the CURewards™ website to shop and redeem your points.

What is Courtesy Pay?

Courtesy Pay is an optional service the credit union offers for your checking account. By providing up to $800, we will pay merchant charges and allow you to pay us back. The small fee associated with Courtesy Pay protects you from receiving returned checks and NSF (Non Sufficient Funds) fees.

Some restrictions apply. Courtesy Pay is a non-contractual courtesy and is discretionary. Courtesy Pay may cover overdrafts as a result of checking, ATM, ACH, debit card transactions or other withdrawals. Other, less expensive protection against overdrafts may be available to you. Courtesy Pay is available on all checking accounts. 

Learn more at : https://www.truitycu.org/courtesypay

 

What is Debt Protection?

Debt Protection is a loan product option that will protect you, your loan, your credit, and most importantly your family during those unplanned events in life. Through death, disability, unemployment, and more, you can help your loved ones by being prepared for the financial changes that come along with these difficult situations. Debt Protection will cover your loan payment or possibly forgive your loan depending on the type of event.

Learn more.

What is Bill Pay?

Bill Pay allows you to pay anyone, anywhere right from your computer or mobile phone. There is no limit to the number of bills you can pay, and this service is free to all members with a checking account. Bill Pay is offered through digital banking.

Learn more at https://www.truitycu.org/billpay.

 

What is Skip A Pay?

Need a little extra spending money? We can help—just skip your next Truity loan payment! Pay a $38 fee and use the money you would have paid on your loan for something else. Some restrictions apply.

Learn more at https://www.truitycu.org/skiploanpayment.

 

What are eStatements?

eStatements are electronic monthly account statements provided for free to all members. They are a fast and secure way to receive the details of all your Truity accounts consolidated into one single statement.

Learn more at https://www.truitycu.org/estatements.

What are wire transfers?

When you need to move money from your credit union account to another person or account in the quickest manner, send a Wire Transfer.  Wire Transfers are helpful when sending large amounts of money to another financial institution or when sending money to other countries.

Learn more at https://www.truitycu.org/wiretransfers.

 

What is ACH?

Automated Clearing House, known as ACH, is the easiest way to electronically send money to and from your account at other financial institutions. Also known as External Transfers, it is the electronic linkage of accounts that you can fully control through digital banking.

Learn more at https://www.truitycu.org/ach.

 

What is Overdraft Protection?

Overdraft protection is used for those occasional times you might accidentally overdraft your checking account. You can designate one or more of your accounts to be a back-up so your check would still be honored. Set up a line of credit as your overdraft account and drawing on that line is free. (Interest charges could apply.) If you use a savings account as your overdraft source, there is a small $3 fee charged only when you use the service. Come in or call to set up overdraft protection. 800.897.6991.

 

What is SwitchKit (ClickSwitch)?

A switch kit will help you consider all the automatic payments and direct deposits attached to your old checking account when you open a new checking account at Truity Credit Union. It will help create a process that is simple and organized.

Learn more at https://www.truitycu.org/switchkit.

 

Top General Questions

What is my credit union account number format?

When you come to a branch you can give the teller the shorter account number without the leading zeros, such as 1234567.  When setting up transfers at other institutions or direct deposit you will need more information. Be certain that you are using the correct account format for any transactions including other financial institutions:

Here is an example of our MICR line information:

1 40 0001234567
A B C

A = Draft Type. 1 = Share, 2 = Loan or Line of Credit
B = Share ID. For example, 01 = Savings, 40 or 41 = Checking, 48 or 49 = Performance Fund (considered a checking account)
C = Your 10 digit account number. If the number is less than 10 digits, add leading zeros to the beginning of the number.

Our ABA/Routing and Transit Number is 303184652.

How many withdrawals are allowed from my savings account fund each month?

Six electronic withdrawals per month are allowed by law from your savings account. Withdrawals made in the branch do not count towards the six you are allowed each month.

How do I contact you if I have other questions?

You can use Messages in digital banking to send us a secure message, or you can call 800.897.6991 or email Talk2Us@TruityCU.org.

Are there any current job openings?

Check out our Careers Page to find out!

How can I apply for a job at Truity?
  1. Visit our careers page at https://careers.truitycu.org/
  2. Select the position you wish to apply for under "Featured Careers" 
  3. A new tab will open to our application through ADP. Click "Apply"
  4. Follow the prompts to complete the application, then submit it.
  5. We will follow up with you by phone or email regarding our decision as soon as we can!
How do I use the Truity Bot?

I can answer many frequently asked questions. Please ask your question as you would normally. I will try to answer it. For the most recent updates on service availability and branch hours, visit our COVID-19 page.

How do I become a member of Truity Credit Union?

You're eligible to join us one of these ways:

  1. Work - Employment with a Community Partner allows you to join.
  2. Family - If a family member is a part of Truity, you can be too.

To join online, visit https://www.truitycu.org/join. If you prefer that one of our member consultants assists you through the process, call us at 800.897.6991

Is there a branch near me?

Truity Credit Union has branch and ATM locations in Bartlesville, OK, Lawrence, KS, and Houston, TX. If you're not near a branch, you can always visit a Shared Service Center to perform transactions.

Does Truity have a Board of Directors?

Truity is governed by a volunteer board of directors composed of Truity members. They guide the general direction and affairs of the credit union in accordance with our bylaws.

I need help resolving a double charge on my account.

For account-specific questions, please log in to digital banking and use our secure message center, or call us at 800.897.6991.

Routing Number: 303184652