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  • 4/28/2020

Four years ago, Truity Credit Union reached a milestone in the mortgage industry and became a “large servicer,” handling more than 5,000 home loans. Because of this milestone, we contracted with a third-party mortgage servicing company that acted for us under the Truity Credit Union name. Unfortunately, our idea of service and theirs was not compatible. We know many members have not been happy with the service they received.

We heard you, and we listened.

Beginning June 1, 2020, Truity employees will service your mortgage. If you have any questions or concerns about your payments or escrow accounts, you will talk to one of our own employees who will work with you to get the situation resolved. This is good news!

Until May 31, 2020, continue to make your mortgage payments as you do now.

Before May 31, 2020 After June 1, 2020
Send payments to:
Truity Credit Union Customer Service
P.O. Box 77404
Ewing, NJ 08629
Questions? Call 877.867.4553
Send payments to:
Truity Credit Union Mortgage Servicing Dept
P.O. Box 1358
Bartlesville, OK 74005-1358
Questions? Call 800.897.6991, ext. 7651

Important:

  • If your monthly payment is automatically deducted from your checking/savings account, this service will continue without interruption. There may be a delay in drafting the first payment after the transfer date, but this delay will not negatively impact the status of your loan.
  • If you would like to begin using auto pay, please contact us at 800.897.6991.
  • If you are currently making your mortgage payment through a third-party entity (e.g. government allotment or bill-pay service) it is your responsibility to notify the third party of the new payment address. View alternative ways to make your monthly payment.
  • Budget drafting will no longer be offered. If you are currently on this plan, please call 800.897.6991, ext. 7651 to discuss alternative payment plans.
  • Information concerning property taxes and required insurance on your property will be transferred and we will notify your insurance provider of the transfer. To ensure that your insurance renewal is paid timely, please verify that your insurance agent has updated the “mortgagee” clause to read: Truity Federal Credit Union, ISAOA  ATIMA, P.O. Box 3016, Sioux City, IA 51102.
  • You will receive a monthly statement, either by mail or electronically, which will include a tear-off coupon. The statement will also include your new loan number and transaction history for the previous month as well as your loan balance and escrow, if any. No coupon booklets will be mailed to you in the future. Please destroy any existing coupons after June 1.
  • You will receive two Mortgage Interest Statements for tax purposes at the end of this year.
If you have any questions about the changes, please contact us at 800.897.6991, ext. 7651 between 9:00 AM and 5:30 PM CT, Monday through Friday. You can also access your mortgage loan information 24 hours a day, 7 days a week by logging on to digital banking.

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