Due to inclement weather, our ConocoPhillips Houston Truity branch will be closed today. Our Phillips 66 Houston Truity branch will be open. We apologize for any inconvenience this may cause.

Frequently Asked Questions

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How do I log in to online banking with a business account? - FAQ

For your initial log in to online banking, your user credentials are as follows: Online Banking ID: CU plus the account number minus leading zeros (i.e. CU123456) Online Banking Password: Your initial password could be one of the following...

How do I know what browser version I’m using? - FAQ

From the online banking log in screen, click the Test Browser link in the upper right hand corner of the screen. Click the Begin Check button and the window will display your browser version.

How do I know if I'm eligible to use mobile deposit? - FAQ

If you are eligible to use Mobile Deposit you will see the "Deposit" option on your iPhone or Android after you sign in to use Truity Credit Union app. You must also have a deposit eligible account, such as a checking account, to use this feature.

How do I install the downloadable phone or iPad application? - FAQ

Download the app from your Google Play or Apple App Store or go to the mobile website and complete enrollment.

How do I enroll in mobile banking? - FAQ

Go to the app or website and click the register link.  Once there you will need to follow the instructions provided.  You will be asked to confirm your full account number, zip code, and last six digits of the primary member’s Social Security Number.

How do I download and print transactions from online banking? - FAQ

You can download transaction history by clicking on the “dashboard tab,” then look for the widget that says “Download.” You can also download transactions by going to “balances,” clicking on the account that you want history from, and then clicki...

How do I enable cookies in Internet Explorer? - FAQ

Open your Internet Explorer browser and: (For IE Versions 7 and 8) Click the Tools menu, then click Internet Options (For IE Version 9) Click the gear icon , then click Internet Options Once inside of Internet Options click the P...

How do I disable pop-up blocker in Internet Explorer? - FAQ

Open your Internet Explorer browser and: (For IE Versions 7 and 8) Click the Tools menu, then click Internet Options (For IE Version 9) Click the gear icon , then click Internet Options Once inside of Internet Options click the P...

How do I contact you if I have other questions? - FAQ

Truity Credit Union can be reached by calling 1.800.897.6991 or you can email us at talk2us@truitycu.org .

How do I change my password or security questions? - FAQ

Sign on to Mobile Registration and select the appropriate option to change your password or security questions.

How do I change my log on ID? - FAQ

Your log on ID is one of the key elements to your online security. We encourage you to change your ID on a regular basis; every 90 days is a good security practice. In order to change your Online Banking ID, you have a few options. Option 1: Upo...

How do I cancel a transfer in mobile banking? - FAQ

Once an internal Transfer is complete, it cannot be cancelled.

How do I activate text banking? - FAQ

Complete the Mobile Registration process to register for Mobile Banking and create a User ID and Password. Visit the Mobile Banking Center from your computer to enroll your phone and receive an activation code.

How do I access my tax forms? - FAQ

From the main navigation, click on Accounts. Then click the eDocuments subtab. Then click the Tax Forms link.

How do I access mobile banking on my phone's browser? - FAQ

Select the following link www.TruityCU.org and click Login.

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