Beware of Zelle Scam

• 3/16/2022

Members, please be on high alert as we’ve received notifications on recent fraud attempts involving texts that appear to be from Truity Credit Union.

Fraudsters will do everything they can to appear as if they are an actual representative from the credit union, even using the same phone number. Please remember that we will never contact you to verify your account credentials or ask for two-factor authentication codes. Do not give out personal data or security codes without directly contacting us first. Call 800.897.6991, or send a secure message through digital banking, to verify any updates or issues with your account.

The most recent scam involves a text, appearing to be from Truity, that asks if you recently attempted a Zelle payment.

• The text will ask the member to reply N for no, and Y for yes.
• When the member responds with N, another text is sent saying that someone from the Fraud Department will contact them shortly.
• Next, a phone call is received from 878.777.9223.
• The scammer will then try to send the member a code, which is the code for 2-factor authentication, allowing them access to the member’s account.

If you have already experienced this or do in the future, do not reply and contact us immediately.