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Frequently Asked Questions

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What are the Mobile Banking username and password requirements? - FAQ
What are the Mobile Banking username and password requirements? - FAQ

For your username: your User ID must be between 6 and 12 characters. Usernames are not case sensitive. For your password: your password must be between 6 and 12 characters and must contain at least one upper case letter, one lower case letter an...

What are the requirements for my ID and password? - FAQ
What are the requirements for my ID and password? - FAQ

To help ensure the safety of your personal information online, create unique IDs and passwords so that they cannot be easily guessed and never share them with anyone. The requirements for log on credentials are as follows: Online Banking ID: ...

What are the text banking commands? - FAQ
What are the text banking commands? - FAQ

Bal – for a summary of your available balance Hist – for a summary of recent transactions per account Help – for help content for Text Banking L – to receive the URL for Mobile Browser Website Stop – to stop text banking services ...

What debit networks support Truity Pay (P2P) recipients?
What debit networks support Truity Pay (P2P) recipients?

Supported EFT debit networks are: Star NYCE Pulse Accel CU24 Shazam

What do I need to do if I get a new phone? - FAQ
What do I need to do if I get a new phone? - FAQ

If you get a new mobile device or change phone numbers, be sure to return to Mobile Banking website via your PC and update your mobile device profile in the Mobile Banking Center. We recommend removing your old device and re-enrolling your new dev...

What functions can I perform from my mobile device? - FAQ
What functions can I perform from my mobile device? - FAQ

Qualifying accounts can perform the following actions: View and search transaction history View account balances Transfer funds between accounts Deposit checks with Mobile Deposit Pay Bills to existing Payees

What if I forget my password for mobile banking? - FAQ
What if I forget my password for mobile banking? - FAQ

Select the Reset Password link. For your security, you must verify your identity, select security questions and create a new password.

What if I forget the answer to my security question in mobile banking? - FAQ
What if I forget the answer to my security question in mobile banking? - FAQ

Select the Forgot Answer link. For your security, you must verify your identity, select security questions and create a new password.

What if I have never used online banking before? - FAQ
What if I have never used online banking before? - FAQ

If you have never logged in to online banking before, you will need to enroll first before proceeding. Go to the home page of online banking and click on the Enroll Now Button. You will be asked to fill out the following information: First ...

What if I no longer want to be a mobile user? - FAQ
What if I no longer want to be a mobile user? - FAQ

Log in to online banking Click the My Profile tab Click the Mobile Settings subtab underneath My Profile Deselect Enable web access for your mobile device Click the Submit button

What if my mobile device is lost or stolen? - FAQ
What if my mobile device is lost or stolen? - FAQ

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your mobile device.

What is activation? - FAQ
What is activation? - FAQ

Activation is a one-time process that helps ensure your security. An activation code is issued to you on the online enrollment site. You will need to enter this code on your device to begin text banking. You may also need to enter this code for mo...

What is an EMV chip-enabled card? - FAQ
What is an EMV chip-enabled card? - FAQ

EMV stands for EuroPay, MasterCard, VISA, the new microchip technology in your card that increases security. This technology originated in Europe and has been instrumental in preventing the spread of credit card fraud. It’s coming to you in your ...

What is CURewards and how do I get started? - FAQ
What is CURewards and how do I get started? - FAQ

What is CU Rewards ™? CU Rewards ™ is the Credit Union's rewards program offered on our Platinum Rewards and Signature Credit Cards. To find out more, visit our CU Rewards ™ page. Where do I view my CURewards™? You can register on the ...

What is mobile banking? - FAQ
What is mobile banking? - FAQ

Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking app, depending on your preference and your mobile device capabilities.  Both options allow you to: view account balances, search recent ...

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