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Frequently Asked Questions

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Is there a limit to the number of checks and dollar amount of the checks that I can deposit? - FAQ
Is there a limit to the number of checks and dollar amount of the checks that I can deposit? - FAQ

The number of checks and dollar amounts may vary based on the type of account and/or account status.  Please contact Truity Credit Union to request your limits.

Truity Quicken®, Quickbooks® and Mint® Connection Update
Truity Quicken®, Quickbooks® and Mint® Connection Update

Truity Credit Union will be upgrading their internet banking system on May 16, 2018. To ensure that your data is transitioned properly, you will need to modify your Quicken ® , Quickbooks ® , and Mint ® settings. Please see the proper links to t...

What accounts can I make a Truity Pay payment from/to?
What accounts can I make a Truity Pay payment from/to?

From: Only debit cards can be used to send money out to another account. This means that only checking accounts with an active debit card have this service available. To: Supported debit cards (including all Truity cards, and most major Debit N...

What are the Mobile Banking username and password requirements? - FAQ
What are the Mobile Banking username and password requirements? - FAQ

For your username: your User ID must be between 6 and 12 characters. Usernames are not case sensitive. For your password: your password must be between 6 and 12 characters and must contain at least one upper case letter, one lower case letter, ...

What are the requirements for my ID and password? - FAQ
What are the requirements for my ID and password? - FAQ

To help ensure the safety of your personal information online, create unique IDs and passwords so that they cannot be easily guessed and never share them with anyone. The requirements for log on credentials are as follows: Online Banking ID: ...

What are the text banking commands? - FAQ
What are the text banking commands? - FAQ

Bal – for a summary of your available balance Hist – for a summary of recent transactions per account Help – for help content for Text Banking L – to receive the URL for Mobile Browser Website Stop – to stop text banking services ...

What debit networks support Truity Pay (P2P) recipients?
What debit networks support Truity Pay (P2P) recipients?

Supported EFT debit networks are: Star NYCE Pulse Accel CU24 Shazam

What do I need to do if I get a new phone? - FAQ
What do I need to do if I get a new phone? - FAQ

If you get a new mobile device or change phone numbers, be sure to return to Mobile Banking website via your PC and update your mobile device profile in the Mobile Banking Center. We recommend removing your old device and re-enrolling your new dev...

What functions can I perform from my mobile device? - FAQ
What functions can I perform from my mobile device? - FAQ

Qualifying accounts can perform the following actions: View and search transaction history View account balances Transfer funds between accounts Deposit checks with Mobile Deposit Pay Bills to existing Payees

What if I forget my password for mobile banking? - FAQ
What if I forget my password for mobile banking? - FAQ

Select the Reset Password link. For your security, you must verify your identity, select security questions and create a new password.

What if I forget the answer to my security question in mobile banking? - FAQ
What if I forget the answer to my security question in mobile banking? - FAQ

Select the Forgot Answer link. For your security, you must verify your identity, select security questions and create a new password.

What if I have never used online banking before? - FAQ
What if I have never used online banking before? - FAQ

If you have never logged in to online banking before, you will need to enroll first before proceeding. Go to the home page of online banking and click on the Enroll Now Button. You will be asked to fill out the following information: First ...

What if I no longer want to be a mobile user? - FAQ
What if I no longer want to be a mobile user? - FAQ

Log in to online banking Click the My Profile tab Click the Mobile Settings subtab underneath My Profile Deselect Enable web access for your mobile device Click the Submit button

What if my mobile device is lost or stolen? - FAQ
What if my mobile device is lost or stolen? - FAQ

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your mobile device.

What is activation? - FAQ
What is activation? - FAQ

Activation is a one-time process that helps ensure your security. An activation code is issued to you on the online enrollment site. You will need to enter this code on your device to begin text banking. You may also need to enter this code for mo...

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