Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be...
Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the mobile banking enrollment site (called the Mobile Banking Center) and request a new activation code.
The Remember this device setting will expire after 60 days of inactivity within the Mobile Registration system.
Safari versions below 5.1.7 are not compatible with bill pay at this time. In order to view this properly we suggest upgrading to the latest version of Safari, or using Internet Explorer 8 or 9, or Firefox.
Yes, complete the Mobile Registration process to enroll with Mobile Banking.
Login to mobile banking, select an account by clicking on it from the initial screen. Next, click on the search button on the right hand side of the screen underneath your balance. Input your search details and click search. You have the ability...
You will receive a confirmation screen at the end of the process confirming the transaction and the details of that transaction.
If while using the mobile banking service your internet connection is lost you will need to verify whether or not your transaction completed. First ensure your internet connection is restored and then log back in to mobile banking. Prior to creati...
Check your phone settings to make sure you do not have Alpha-only enabled on the keypad.
Yes, the mobile banking service utilizes best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires.
Mobile Banking is supported on most phones with a mobile web browser that supports cookies. In addition, the mobile application is available on many smartphones including: iPhone, Android and BlackBerry. Mobile web can be found by entering the mo...
A tablet-optimized Mobile Banking application is available for the iPad, Android tablet, and Kindle Fire devices.
Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.
There is currently no charge associated with this service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.
No, there is no fee for the Truity Pay service. This is a benefit of having a checking account with a debit card at Truity.