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Frequently Asked Questions

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How do I make a loan payment in mobile banking? - FAQ
How do I make a loan payment in mobile banking? - FAQ

Go to Transfers and make a transfer from a share account to a loan account. 

How do I pay someone with Truity Pay?
How do I pay someone with Truity Pay?

All you need to pay someone is a phone number or email address. The system will send a link to the recipient and the recipient follows the steps to receive the money. After your first payment, you can create an account and save your contacts for e...

How do I print my eStatement? - FAQ
How do I print my eStatement? - FAQ

Once you have enrolled in eStatements, log in to online banking and click the eDocuments subtab below the Accounts tab. On this page, your eStatements will be listed in chronological order with the most recent at the top of the page. Click the...

How do I print my transactions? - FAQ
How do I print my transactions? - FAQ

Printing transactions can be done by using the download functionality in online banking. There are two options for printing transactions. Option 1: If you are viewing the Balances page under the Accounts tab Select Download from the...

How do I reset my password? - FAQ
How do I reset my password? - FAQ

There are two options for resetting your password: Reset Option 1 Reset your password via the log on screen. Click Reset Password Enter your ID, email address on file, and a subject for the password reset email Check your email inbo...

How do I set up multiple credit cards in online banking? - FAQ
How do I set up multiple credit cards in online banking? - FAQ

The first time you arrive at the credit cards tab inside of online banking, a wizard will prompt you to put in your card number. Once you have set up a card, the website will default to that card when you visit the credit cards tab. In order to a...

How do I set up my alerts? - FAQ
How do I set up my alerts? - FAQ

Setting up alerts is easy and fast. You can choose to receive alerts by email or when you log in to online banking. You can set up or change your alerts at any time. To set up alerts follow these steps: Log in to online banking Click on the ...

How do I set up Passcode log on for Mobile Banking?
How do I set up Passcode log on for Mobile Banking?

To use Passcode log on for Mobile Banking, you'll have to: Log on to Mobile Banking via the iPhone or Android App From the Menu options, choose Settings , then click Quick Access Toggle the Passcode slider to the on position (the bar will b...

How do I set up Quicken with the online banking system? - FAQ
How do I set up Quicken with the online banking system? - FAQ

You will have to first set up your online banking username and password. You will then have to connect your Quicken account with your credit union account. To begin, start by performing the following steps: Complete First Time Log On to o...

How do I set up recurring transfers from my deposit accounts in online banking?
How do I set up recurring transfers from my deposit accounts in online banking?

In order to set up one-time or recurring transfers from one of your Truity deposit accounts to another, you will need to first log into online banking . From the Accounts tab, choose Transfers from the navigation bar. Follow on screen prompt...

How do I set up TouchID log on for Mobile Banking?
How do I set up TouchID log on for Mobile Banking?

In order log on to the Mobile Banking via TouchID, certain criteria must be met: You must have an iPhone 5s or later . Earlier versions of iPhones do not have the Apple TouchID option. TouchID must have previously been set up on your iPhone. ...

How do I sign in to mobile banking? - FAQ
How do I sign in to mobile banking? - FAQ

All you need to sign on to mobile banking is a mobile device. The app is available for download from the Android market or Apple app store. Open the app, and complete mobile registration by selecting the button located at the bottom of the screen....

How do I sign up for credit card alerts? - FAQ
How do I sign up for credit card alerts? - FAQ

Log in to Online Banking . Click on the Credit Cards in the navigation. Hover over  Communications  and choose Member Alerts in the Credit Cards dashboard. Choose the card you for which you would like to set up alerts . Click Man...

How do I sign up for credit card eStatements?
How do I sign up for credit card eStatements?

Log in to Online Banking . Click on the Credit Cards in the navigation. Hover over  Statements & Activity  and choose Go Paperless  in the Credit Cards dashboard. Choose the card you for which you would like to set up eStatements . Foll...

How do I sign up for credit card text banking? - FAQ
How do I sign up for credit card text banking? - FAQ

Easy to use text banking allows you to check your current account balance, recent transactions, and payment history. In order to participate in credit card text banking, you must first register for credit card alerts . Once registration is co...

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