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Frequently Asked Questions

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How do I cancel a transfer in mobile banking? - FAQ
How do I cancel a transfer in mobile banking? - FAQ

Once an internal Transfer is complete, it cannot be cancelled.

How do I change my log on ID? - FAQ
How do I change my log on ID? - FAQ

Your log on ID is one of the key elements to your online security. We encourage you to change your ID on a regular basis; every 90 days is a good security practice. In order to change your Online Banking ID, you have a few options. Option 1: Upo...

How do I change my Mobile Banking user ID?
How do I change my Mobile Banking user ID?

There are two ways you can change or reset your mobile banking username. If you know your current mobile username, you can log into the mobile app, open the mobile menu on the left, and choose Manage Credentials from the menu. This will open a w...

How do I change my password or security questions? - FAQ
How do I change my password or security questions? - FAQ

Sign on to Mobile Registration and select the appropriate option to change your password or security questions.

How do I contact you if I have other questions? - FAQ
How do I contact you if I have other questions? - FAQ

Truity Credit Union can be reached by calling 1.800.897.6991 or you can email us at talk2us@truitycu.org .

How do I disable pop-up blocker in Internet Explorer? - FAQ
How do I disable pop-up blocker in Internet Explorer? - FAQ

Open your Internet Explorer browser and: (For IE Versions 7 and 8) Click the Tools menu, then click Internet Options (For IE Version 9) Click the gear icon , then click Internet Options Once inside of Internet Options click the ...

How do I download and print transactions from online banking? - FAQ
How do I download and print transactions from online banking? - FAQ

You can download transaction history by clicking on the “dashboard tab,” then look for the widget that says “Download.” You can also download transactions by going to “balances,” clicking on the account that you want history from, and then clicki...

How do I enable cookies in Internet Explorer? - FAQ
How do I enable cookies in Internet Explorer? - FAQ

Open your Internet Explorer browser and: (For IE Versions 7 and 8) Click the Tools menu, then click Internet Options (For IE Version 9) Click the gear icon , then click Internet Options Once inside of Internet Options click the ...

How do I enroll in mobile banking? - FAQ
How do I enroll in mobile banking? - FAQ

Go to the app or website and click the register link.  Once there you will need to follow the instructions provided.  You will be asked to confirm your full account number, zip code, and last six digits of the primary member’s Social Security Number.

How do I get to the online banking site? - FAQ
How do I get to the online banking site? - FAQ

The most common way to get to the online banking site it go to  www.truitycu.org  and click "Log In" in the upper right hand corner.  If that does not work or is not available please try the following regardless of device: Visit  online.truityc...

How do I install the downloadable phone or iPad application? - FAQ
How do I install the downloadable phone or iPad application? - FAQ

Download the app from your Google Play or Apple App Store or go to the mobile website and complete enrollment.

How do I know if I'm eligible to use mobile deposit? - FAQ
How do I know if I'm eligible to use mobile deposit? - FAQ

If you are eligible to use Mobile Deposit you will see the "Deposit" option on your iPhone or Android after you sign in to use Truity Credit Union app. You must also have a deposit eligible account, such as a checking account, to use this feature.

How do I know what browser version I’m using? - FAQ
How do I know what browser version I’m using? - FAQ

From the online banking log in screen, click the Test Browser link in the upper right hand corner of the screen. Click the Begin Check button and the window will display your browser version.

How do I log in to online banking with a business account? - FAQ
How do I log in to online banking with a business account? - FAQ

For your initial log in to online banking, your user credentials are as follows: Online Banking ID: CU plus the account number minus leading zeros (i.e. CU123456) Online Banking Password: Your initial password could be one of the following...

How do I make a deposit using Mobile Deposit? - FAQ
How do I make a deposit using Mobile Deposit? - FAQ

Download the Truity Credit Union app thru Google Play or the Apple Store. Launch the Truity Credit Union app Click on the Plus button on the bottom of the screen Select ‘Deposit’ Endorse the back of the check and write ‘mobile deposit’ Ta...

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