Current Promotions and News Ads
Main Content Area

Frequently Asked Questions

Displaying results 16-30 (of 141)
 |<  <  1 2 3 4 5 6 7 8 9 10  >  >| 

Can I use online banking with Internet Explorer 6? - FAQ
Can I use online banking with Internet Explorer 6? - FAQ

Internet Explorer 6 has known security issues and is not supported for online banking. We suggest updating your browser to the latest version of Internet Explorer, or downloading an alternate browser like Mozilla Firefox or Google Chrome. Downl...

Can I use Safari to access online banking? - FAQ
Can I use Safari to access online banking? - FAQ

Safari versions below 5.1.7 are not compatible with online banking. To achieve the best online banking experience using Safari, you will need to upgrade to the latest release of Safari.

Do I have to sign up for mobile banking to get text banking? - FAQ
Do I have to sign up for mobile banking to get text banking? - FAQ

Signing up for mobile banking and text banking are the same thing as they are both provided by the same vendor and use the same logon credentials. No matter which one you attempt to sign up for first the same username and password you create will...

Do I need a text message or data plan for mobile banking? - FAQ
Do I need a text message or data plan for mobile banking? - FAQ

Yes, a text messaging and/or data plan is typically needed for your phone, as data usage can become expensive without them. Please check with your wireless carrier for more information.

Does online banking list my active debit cards? - FAQ
Does online banking list my active debit cards? - FAQ

Yes. To view your cards, click on the My Profile tab and choose Debit Card(s) from the sub tabs. A list of all debit cards associated with your account and their current status will be displayed.

Does Truity Pay have a separate log on from Mobile Banking?
Does Truity Pay have a separate log on from Mobile Banking?

While Truity Pay is offered through Mobile Banking, it has a separate log on from Mobile Banking. You will be prompted to use your email as your username and create a password at the completion of your first successful payment. Once this is comple...

How do I print past or pending payments in Bill Pay?
How do I print past or pending payments in Bill Pay?

In online banking Bill Pay, you can print past and pending payment history. To Print Past or Pending Payments: To print past payments, click View more from the History box on the right of the home or Payments screen. To print pending payment...

How far back can I download transactions in online banking?
How far back can I download transactions in online banking?

Transactions are available for download from January 1 of the previous year up to the current date. If older transaction history is desired, please contact us at 800.897.6991 to make a request.

Student Loans
Student Loans

As of November 1, Truity Credit Union will discontinue our student loan program due to changes with the third party provider. Make a Payment Submit a Draw Request

How do I access mobile banking on my phone's browser? - FAQ
How do I access mobile banking on my phone's browser? - FAQ

Select the following link www.TruityCU.org and click Login.

How do I access my tax forms? - FAQ
How do I access my tax forms? - FAQ

From the main navigation, click on Accounts. Then click the eDocuments subtab. Then click the Tax Forms link.

How do I activate credit monitoring?
How do I activate credit monitoring?

Credit monitoring provides protection against identity theft by monitoring your credit report for new activity. If and when any new activity occurs, you will receive an alert which has been triggered by a change in your credit file. The alert wil...

How do I activate my card with the EMV chip?
How do I activate my card with the EMV chip?

For Credit Cards Please have your new card in hand and call 1.800.527.7728 to activate your card. For Debit Cards Please have your new card in hand and call 1.866.985.2273 to activate your card.

How do I activate text banking? - FAQ
How do I activate text banking? - FAQ

Complete the Mobile Registration process to register for Mobile Banking and create a User ID and Password. Visit the Mobile Banking Center from your computer to enroll your phone and receive an activation code.

How do I begin using Online Banking?
How do I begin using Online Banking?

Visit the login page of online banking . (Use a PC for an enhanced experience.) Click on the Register link on the top right navigation. After accepting the terms and conditions, complete the next questions using the Primary Account Holder's...

Didn't answer your question?