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Frequently Asked Questions

Displaying results 136-143 (of 143)
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Why would my check be rejected? - FAQ
Why would my check be rejected? - FAQ

There are many reasons a check may be rejected when being deposited remotely. You may want to check to see that the image of the check is clear, the check is made out to an account holder, and the check is completely filled out and endorsed.  If t...

Will I be able to see my closed accounts on mobile banking? - FAQ
Will I be able to see my closed accounts on mobile banking? - FAQ

Closed accounts will show for 6 months before they are archived.

Will I be able to see my transaction history on mobile banking? - FAQ
Will I be able to see my transaction history on mobile banking? - FAQ

A limited transaction history will be available through the mobile banking. For a more substantial history of transactions, please visit your account through online banking.

Will I have access to external transfers on mobile banking? - FAQ
Will I have access to external transfers on mobile banking? - FAQ

No. External transfers will not be available on mobile banking.

Will I have access to the image of the checks I deposit with mobile deposit? - FAQ
Will I have access to the image of the checks I deposit with mobile deposit? - FAQ

No. Copies of checks will not be stored within mobile banking, but a record of the check will be stored in the transaction history.

Will I receive unsolicited text messages? - FAQ
Will I receive unsolicited text messages? - FAQ

No. You will only receive messages when you specifically request them with one of the Text Banking commands, or if you subscribe to Mobile Alerts.

Will my mobile username/password be the same as my online banking username/password? - FAQ
Will my mobile username/password be the same as my online banking username/password? - FAQ

You will be required to create your own username/password combination. It will not automatically default to the Online Banking username/password combination.

Will pending transactions be available in mobile banking? - FAQ
Will pending transactions be available in mobile banking? - FAQ

While a total pending transaction amount is available, specific transactions will not be able to be viewed until the transaction posts.

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