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Frequently Asked Questions


Which Internet browsers can I use to access my accounts online? - FAQ


Recommended browsers (current major release):

  • Microsoft Internet Explorer (IE)
  • Firefox
  • Safari
  • Chrome

Note: Microsoft no longer supports Internet Explorer versions older than 11.0 and security updates are not available. Therefore, users attempting to access online banking with a version of IE older than 11.0 will be denied access. Please download one of the browsers listed above.

Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process we suggest upgrading to the latest version of Safari, or using Chrome or Firefox.

The following types of browsers and tools are not recommended for use with online banking:
  • Beta versions
  • Embedded browsers within Personal or Commercial Financial Management Software,
    such as Quicken, Quickbooks, etc.
  • Browser Add-Ins and Toolbars

If you are not using a recommended browser, or are using an embedded browser or browser add-in, you may experience functionality issues with online banking. If this occurs, please download one of the browsers listed above or remove the add-in and try again.
Click one of the links below to download one of the recommended browsers.

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