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Frequently Asked Questions


What is the inactivity timeout for online banking? - FAQ


The timeout is set at ten minutes. After nine minutes of inactivity, the system will pop up a Session Timeout Warning window that begins a one minute countdown. You can choose to continue your session by clicking the Continue Session button or choose to close your session by clicking the Close Session button. If you do not click either button within the one minute limit, the system will automatically log you out of your session and present you with a pop up window that states, “You are now logged out!” Clicking the OK button on this pop up window will return you to the online banking login page.

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