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Frequently Asked Questions


What are the requirements for my ID and password? - FAQ


To help ensure the safety of your personal information online, create unique IDs and passwords so that they cannot be easily guessed and never share them with anyone. The requirements for log on credentials are as follows:
Online Banking ID:

  • Must be between 6-12 characters in length
  • Must start with at least one letter
  • Can contain both numbers and letters

Online Banking Password:
  • Must be between 6-10 characters in length
  • Must contain at least one letter
  • Must contain at least one number OR one special character
  • Cannot use the same character more than 4 times in a password
  • Must have at least 3 different characters from prior passwords
  • Cannot be a prior password

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