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Frequently Asked Questions


How do I set up TouchID log on for Mobile Banking?


In order log on to the Mobile Banking via TouchID, certain criteria must be met:

  1. You must have an iPhone 5s or later. Earlier versions of iPhones do not have the Apple TouchID option.
  2. TouchID must have previously been set up on your iPhone.
  3. TouchID log on is only available via the iPhone.
How to set up Apple Touch ID on your iPhone 5s or later
Before you can set up Touch ID, you'll need to make a passcode for your device. Then follow these steps:
  1. Make sure that the Home button and your finger are clean and dry.
  2. Tap Settings > Touch ID & Passcode, then enter your passcode.
  3. Tap Add a Fingerprint and hold your device as you normally would when touching the Home button. Touch your finger to the Home button—but don't press. Hold it there until you feel a quick vibration, or until you're asked to lift your finger.
  4. Continue to lift and rest your finger slowly, making small adjustments to the position of your finger each time.
  5. The next screen asks you to adjust your grip. Hold your device as you normally would when unlocking it, and touch the Home button with the outer areas of your fingertip, instead of the center portion that you scanned first.
If you have trouble enrolling one finger, try another. 
Once TouchID is set up on your phone, you can set up TouchID on the Truity App:
  1. Log on to Mobile Banking.  
  2. Go to the Settings option in the navigation menu .
  3. Turn the TouchID slider to the ON (green).
  4. Confirm the setup.

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