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Frequently Asked Questions

Question

What do I do if I am affected by a federally declared disaster?

Answer

Below is some information to assist members in need who have been affected by a federally declared disaster.

The website for up-to-date resources and information on the federal response to a disaster is https://www.fema.gov.

If you’re are in a federal disaster area and have concerns about your credit union accounts, please read the following frequently asked questions:
 

Q: What should I do if I think I’m unable to make my mortgage payment?

A: Call 877.867.4553 as soon as possible to discuss your situation.

Q: What should I do if I’m unable to get to a branch to make a loan payment?

A: Call 800.897.6991 to pay by phone. Fees for phone payments will be waived for members in disaster areas.

Q: What should I do if I think I’m unable to make an auto loan, personal loan or credit card payment?

A: Call 800.897.6991 to discuss your options.

Q: How can I get a low interest loan to help with disaster expenses?

A: Loans up to $5,000 may be available with 0% APR for up to 36 months.* Please call 800.897.6991 to apply.

Q: My car was damaged in the storm. Do you have a special auto loan for disaster victims?

A: We offer a Disaster Relief Auto Loan: 1.99% APR for 72 months.** Please call 800.897.6991 to apply.

Q: My debit or credit card was damaged or lost in the disaster.

A: Call 800.897.6991 to get a replacement card.

Call Center and Chat hours are Monday – Friday, 7:30 a.m. – 6 p.m. (CST); Saturday, 9 – noon (CST). View locations, ATMs and Shared Service Centers here.

*This special 0% Annual Percentage Rate (APR) loan is available for members in good standing living in a federal disaster area. If you need more than $5,000, call 800.897.6991 to speak with a loan officer. This offer is available only during a federal disaster and may be withdrawn at any time.

**1.99% Annual Percentage Rate. This is a fixed rate loan available for members in good standing living in a federal disaster area for the purchase of model years 2015 and newer with terms up to 72 months. Loan payment example: $25,000 at 1.99% APR for 72 months = $368.65 per month. The document fee will be waived. This offer is available only during a federal disaster and may be withdrawn at any time.

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