Frequently Asked Questions

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How do I access mobile banking on my phone's browser? - FAQ

Select the following link and click Login.

Does online banking list my active debit cards? - FAQ

Yes. To view your cards, click on the My Profile tab and choose Debit Card(s) from the sub tabs. A list of all debit cards associated with your account and their current status will be displayed.

Can I use any mobile device to access my accounts? - FAQ

Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily th...

Can I use Safari to access online banking? - FAQ

Safari versions below 5.1.7 are not compatible with online banking. To achieve the best online banking experience using Safari, you will need to upgrade to the latest release of Safari.

Can I complete initial login to online banking using Safari on a Mac? - FAQ

Safari versions below 5.1.7 are not compatible with the initial log in process. To complete the initial log in process we suggest upgrading to the latest version of Safari, or using Chrome or Firefox.

Can I change my PIN on my debit card? - FAQ

Call 1.866.985.2273 from your day or evening phone that you have on file with the credit union. NOTE: If the card is a debit card, it must be activated prior to PIN change. Cards cannot be activated outside of the United States.

Can I have more than one checking account? - FAQ

Yes, you are allowed more than one checking account with the Credit Union.

Can I add a new payee in mobile banking bill pay? - FAQ

Functionality is limited to sending payments to already established payees. To add a new payee, log in to the online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.    

Can I use both text banking and mobile banking on my phone? - FAQ

Yes. Visit the Mobile Banking Center and simply add another phone number by selecting Add Device.

Do I need a text message or data plan for mobile banking? - FAQ

Yes, a text messaging and/or data plan is typically needed for your phone, as data usage can become expensive without them. Please check with your wireless carrier for more information.

Can I use mobile deposit with any mobile device? - FAQ

You must have an iPhone (3GS or higher) with iOS 5.0 or higher, an iPad (2 or higher) with iOS 5.0 or higher, or an Android phone or tablet with a rear-facing camera and auto focus* to use Check Deposit. Older iPhones and devices without a camera,...

Are my checks deposited immediately with mobile deposit? - FAQ

Successfully submitting your check images with your mobile device will begin the deposit process. However, the processing time to complete the deposit may vary.

Can I deposit a check made payable to someone else with mobile deposit? - FAQ

No, checks deposited into an account must be made payable to an account holder.

Can I access bill pay on my mobile device? - FAQ

Yes, you are able to access the bill pay system from your mobile device.

Do I have to sign up for mobile banking to get text banking? - FAQ

Signing up for mobile banking and text banking are the same thing as they are both provided by the same vendor and use the same logon credentials. No matter which one you attempt to sign up for first the same username and password you create will...

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