Frequently Asked Questions

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What is mobile banking? - FAQ

Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking app, depending on your preference and your mobile device capabilities.  Both options allow you to: view account balances, search recent ...

What is mobile deposit? - FAQ

Mobile Deposit a convenient, easy way to deposit checks from your mobile phone into one of your accounts.  With the Truity Credit Union application on your iPhone or Android, you can take a photo of your check, enter the check information and secu...

What is my credit union account number format? - FAQ

At the Credit Union when you come to a branch you can walk right up to one of our Tellers and give them the shorter account number that you are familiar with such as 1234567.  When setting up transfers at other institutions or direct deposit you w...

What is My Finance? - FAQ

My Finance is an online Financial Management Tool that allows you to track spending, set budgets, and plan your financial future by combining information and transactions from all of your financial accounts, both inside and outside the Credit Union.

What is online banking? - FAQ

Online Banking is a fast and secure way to handle all your banking needs without having to visit a branch. Our Online Banking services allows you to: View accounts, balances and transactions Transfer money between credit union accounts Transfe...

What is text banking? - FAQ

Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

What is the inactivity timeout for online banking? - FAQ

The timeout is set at ten minutes. After nine minutes of inactivity, the system will pop up a Session Timeout Warning window that begins a one minute countdown. You can choose to continue your session by clicking the Continue Session button or cho...

What is the message center? - FAQ

The message center is a secure communication exchange platform within our Online Banking website that allows for safe, secure, and easy exchange of messages with sensitive information. You can ask questions about your account and know that all cor...

What is Truity Pay?

Truity Pay is Truity's new P2P (Person-to-Person) payment solution that allows you to send money to your friends, family, or colleagues. In addition, the funds can be transferred instantly if the recipient has a supported debit card (any card on ...

What should I do with the copies of my checks after using Mobile Deposit? - FAQ

After successfully submitting a deposit with the Truity Credit Union Mobile Deposit, you will need to retain the check for 7 days after the deposit has posted to your account. After that time, you are safe to shred the check.

Where can I access Truity Pay?

Truity Pay can be seen by going into Mobile Banking, clicking on the menu, and selecting “Truity Pay.” Once there, you can log in or send your first payment to create an account.

Where can I register for eStatements? - FAQ

You can sign up for eStatements at any time within Online Banking . After logging in, click on the Services tab from the navigation and then select  Continue next to the eStatement Registration option. Next, enter the email address that you ...

Where can I reorder checks? - FAQ

You can reorder checks through our Online Banking site. Log in, go to the Accounts tab and click on the Checks Reorder sub tab. A new window will open with a list of check options to choose from.

Where can I review my pending transactions? - FAQ

Reviewing a list of your pending transactions is one of the most common requests within online banking and can easily be accessed from the home page of the website. Once signed in, on the Accounts tab there is a sub tab called Pending Transacti...

Where can I use a chip-enabled card? - FAQ

You can use chip-enabled cards at millions of places that accept Visa credit cards, at home and abroad. If a merchant is not yet chip-activated, simply swipe your card to pay.

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