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Frequently Asked Questions

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What is My Finance? - FAQ
What is My Finance? - FAQ

My Finance is an online Financial Management Tool that allows you to track spending, set budgets, and plan your financial future by combining information and transactions from all of your financial accounts, both inside and outside the Credit Union.

What is online banking? - FAQ
What is online banking? - FAQ

Online Banking is a fast and secure way to handle all your banking needs without having to visit a branch. Our Online Banking services allows you to: View accounts, balances and transactions Transfer money between credit union accounts Transfe...

What is text banking? - FAQ
What is text banking? - FAQ

Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

What is the inactivity timeout for online banking? - FAQ
What is the inactivity timeout for online banking? - FAQ

The timeout is set at ten minutes. After nine minutes of inactivity, the system will pop up a Session Timeout Warning window that begins a one minute countdown. You can choose to continue your session by clicking the Continue Session button or cho...

What is the message center? - FAQ
What is the message center? - FAQ

The message center is a secure communication exchange platform within our Online Banking website that allows for safe, secure, and easy exchange of messages with sensitive information. You can ask questions about your account and know that all cor...

What is Truity Pay?
What is Truity Pay?

The Truity Pay service has been suspended due to unforseen circumstances. We apologize for any inconvenience this may cause.

What should I do if I live in a hurricane-affected disaster area?
What should I do if I live in a hurricane-affected disaster area?

Below is information to help you find out what your options are if you have been affected by a federally declared disaster, such as a hurricane. The website for up-to-date resources and information on the federal response to a disaster is http...

What should I do with the copies of my checks after using Mobile Deposit? - FAQ
What should I do with the copies of my checks after using Mobile Deposit? - FAQ

After successfully submitting a deposit with the Truity Credit Union Mobile Deposit, you will need to retain the check for 7 days after the deposit has posted to your account. After that time, you are safe to shred the check.

Where can I register for eStatements? - FAQ
Where can I register for eStatements? - FAQ

You can sign up for eStatements at any time within Online Banking . After logging in, click on the Services tab from the navigation and then select  Continue next to the eStatement Registration option. Next, enter the email address that you ...

Where can I reorder checks? - FAQ
Where can I reorder checks? - FAQ

You can reorder checks through our Online Banking site. Log in, go to the Accounts tab and click on the Checks Reorder sub tab. A new window will open with a list of check options to choose from.

Where can I review my pending transactions? - FAQ
Where can I review my pending transactions? - FAQ

Reviewing a list of your pending transactions is one of the most common requests within online banking and can easily be accessed from the home page of the website. Once signed in, on the Accounts tab there is a sub tab called Pending Transacti...

Where can I use a chip-enabled card? - FAQ
Where can I use a chip-enabled card? - FAQ

You can use chip-enabled cards at millions of places that accept Visa credit cards, at home and abroad. If a merchant is not yet chip-activated, simply swipe your card to pay.

Where do I access my credit cards? - FAQ
Where do I access my credit cards? - FAQ

Credit card access is controlled by the Credit Cards tab on online banking and can be found on any page on the website. When clicking on the Credit Cards tab, you will be brought to the secure link for your credit card page. If you have multip...

Where do I find an ATM?
Where do I find an ATM?

ATMs are available at any Truity Credit Union branch . Note: ATMs outside Truity Credit Union may incur surcharge fees. Use any ATM anywhere and receive a surcharge rebate with select checking accounts .* Search for Surcharge-Free ATMs U...

Where do I view my credit cards on mobile banking? - FAQ
Where do I view my credit cards on mobile banking? - FAQ

Log into your mobile banking app and click Accounts. Your credit card type will be displayed along with your current balance.

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