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Frequently Asked Questions

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What is activation? - FAQ
What is activation? - FAQ

Activation is a one-time process that helps ensure your security. An activation code is issued to you on the online enrollment site. You will need to enter this code on your device to begin text banking. You may also need to enter this code for mo...

What is an EMV chip-enabled card? - FAQ
What is an EMV chip-enabled card? - FAQ

EMV stands for EuroPay, MasterCard, VISA, the new microchip technology in your card that increases security. This technology originated in Europe and has been instrumental in preventing the spread of credit card fraud.

What is CURewards and how do I get started? - FAQ
What is CURewards and how do I get started? - FAQ

What is CU Rewards ™? CU Rewards ™ is the Credit Union's rewards program offered on our Platinum Rewards and Signature Credit Cards. To find out more, visit our CU Rewards ™ page. Where do I view my CURewards™? You can register on the ...

What is mobile banking? - FAQ
What is mobile banking? - FAQ

Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking app, depending on your preference and your mobile device capabilities.  Both options allow you to: view account balances, search recent ...

What is mobile deposit? - FAQ
What is mobile deposit? - FAQ

Mobile Deposit a convenient, easy way to deposit checks from your mobile phone into one of your checking accounts.  With the Truity Credit Union application on your iPhone or Android, you can take a photo of your check, enter the check information...

What is my credit union account number format? - FAQ
What is my credit union account number format? - FAQ

At the Credit Union when you come to a branch you can walk right up to one of our Tellers and give them the shorter account number that you are familiar with such as 1234567.  When setting up transfers at other institutions or direct deposit you w...

What is My Finance? - FAQ
What is My Finance? - FAQ

My Finance is an online Financial Management Tool that allows you to track spending, set budgets, and plan your financial future by combining information and transactions from all of your financial accounts, both inside and outside the Credit Union.

What is online banking? - FAQ
What is online banking? - FAQ

Online Banking is a fast and secure way to handle all your banking needs without having to visit a branch. Our Online Banking services allows you to: View accounts, balances and transactions Transfer money between credit union accounts Transfe...

What is text banking? - FAQ
What is text banking? - FAQ

Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

What is the inactivity timeout for online banking? - FAQ
What is the inactivity timeout for online banking? - FAQ

The timeout is set at ten minutes. After nine minutes of inactivity, the system will pop up a Session Timeout Warning window that begins a one minute countdown. You can choose to continue your session by clicking the Continue Session button or cho...

What is the message center? - FAQ
What is the message center? - FAQ

The message center is a secure communication exchange platform within our Online Banking website that allows for safe, secure, and easy exchange of messages with sensitive information. You can ask questions about your account and know that all cor...

What is Truity Pay?
What is Truity Pay?

Truity Pay is Truity's P2P (Person-to-Person) payment solution that allows you to send money to your friends, family, or colleagues. In addition, the funds can be transferred instantly if the recipient has a supported debit card (any card on one o...

What should I do if I live in a hurricane-affected disaster area?
What should I do if I live in a hurricane-affected disaster area?

Below is information to help you find out what your options are if you have been affected by a federally declared disaster, such as a hurricane. The website for up-to-date resources and information on the federal response to a disaster is http...

What should I do with the copies of my checks after using Mobile Deposit? - FAQ
What should I do with the copies of my checks after using Mobile Deposit? - FAQ

After successfully submitting a deposit with the Truity Credit Union Mobile Deposit, you will need to retain the check for 7 days after the deposit has posted to your account. After that time, you are safe to shred the check.

Where can I access Truity Pay?
Where can I access Truity Pay?

Truity Pay can be seen by going into Mobile Banking, clicking on the menu, and selecting “Truity Pay.” Once there, you can log in or send your first payment to create an account.

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