Frequently Asked Questions

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I activated mobile banking on my phone's browser. Why am I being asked to activate again? - FAQ

At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some ...

How often will my password expire, requiring it to change? - FAQ

Your password will not expire, and can be changed as often you desire.

How much does mobile banking cost? - FAQ

There is currently no charge associated with the service or the App. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

How many withdrawals are allowed from my savings/performance fund each month? - FAQ

Six electronic withdrawals per month are allowed by law from your savings account. Withdrawals made in the branch do not count towards the six you are allowed each month. Six electronic withdrawals per month are allowed for Performance Fund accoun...

How do you use the information that I provide during mobile registration? - FAQ

The information you provide to verify your identity is used to validate account ownership. Only your security questions and answers and User ID and Password are stored by our system.

How do I view my deposit history for mobile deposit? - FAQ

Sign in to the Truity Credit Union app and select the "Deposit" option. Select the "Get Deposit History" button and navigate to your check deposit history list. Click on a single deposit to view the available transaction detail.

How do I use Bill Pay? - FAQ

Watch this demo to find out all the features and functions within Bill Pay. You must sign up for online banking in order to use the Bill Pay service. View Bill Pay Demo

How do I sign in to mobile banking? - FAQ

All you need to sign on to mobile banking is a mobile device. The app is available for download from the Android market or Apple app store. Open the app, and complete mobile registration by selecting the button located at the bottom of the screen....

How do I update my Quicken or Quickbooks to Truity Credit Union? - FAQ

The 66 Federal Credit Union connection has been changed to Truity Credit Union, therefore members using that connection will not have to update the financial institution. KU, ConocoPhillips, and 66FCUNWA members will have to disconnect and reconne...

How do I set up Quicken with the online banking system? - FAQ

You will have to first set up your online banking username and password. You will then have to connect your Quicken account with your credit union account. To begin start by performing the following steps: Complete First Time Log On to onli...

How do I set up my alerts? - FAQ

Setting up alerts is easy and fast. You can choose to receive alerts by email or when you log in to online banking. You can set up or change your alerts at any time. To set up alerts follow these steps: Log in to online banking Click on the ...

How do I reset my password? - FAQ

There are two options for resetting your password:   Reset Option 1 Reset your password via the log on screen. Click Reset Password Enter your ID, email address on file, and a subject for the password reset email Check your email inbox f...

How do I print my transactions? - FAQ

Printing transactions can be done by using the download functionality in online banking. There are two options for printing transactions. Option 1: If you are viewing the Balances page under the Accounts tab Select Download from the dro...

How do I print my eStatement? - FAQ

Once you have enrolled in eStatements, log in to online banking and click the eDocuments subtab below the Accounts tab. On this page, your eStatements will be listed in chronological order with the most recent at the top of the page. Click the...

How do I make a loan payment in mobile banking? - FAQ

Go to Transfers and make a transfer from a share account to a loan account. 

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