Frequently Asked Questions

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Is there a fee to deposit my check with my mobile phone? - FAQ

There is currently no charge associated with this service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

Is text banking supported on my phone? - FAQ

Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.

Is mobile banking supported on my tablet? - FAQ

A tablet-optimized Mobile Banking application is available for the iPad, Android tablet and Kindle Fire devices.

Is mobile banking supported on my phone? - FAQ

Mobile Banking is supported on most phones with a mobile web browser that supports cookies. In addition, the mobile application is available on many smartphones including: iPhone, Android and BlackBerry.  Mobile web can be found by entering the mo...

Is mobile banking secure? - FAQ

Yes, the mobile banking service utilizes best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires.

In mobile banking, when I enter an amount for bill payment/transfer, I can only enter letters. Why? - FAQ

Check your phone settings to make sure you do not have Alpha-only enabled on the keypad.

In mobile banking, what happens if I lose communication/signal during a transaction? - FAQ

If while using the mobile banking service your internet connection is lost you will need to verify whether or not your transaction completed. First ensure your internet connection is restored and then log back in to mobile banking. Prior to creati...

In mobile banking, how do I know if my transfer or bill payment was entered successfully? - FAQ

You will receive a confirmation screen at the end of the process confirming the transaction and the details of that transaction.

In mobile banking, how can I search for a transaction? - FAQ

Login to mobile banking, select an account by clicking on it from the initial screen.  Next, click on the search button on the right hand side of the screen underneath your balance. Input your search details and click search.  You have the ability...

I'm not enrolled for online banking. Can I still register for mobile banking? - FAQ

Yes, complete the Mobile Registration process to enroll with Mobile Banking.

How will I know that Truity Credit Union has received my mobile deposit? - FAQ

After submitting the check, you will see “payment successfully scheduled” at the top of the screen. Within the Deposit check feature, under recent, you will see if what the status of your check is. It will say one of three things: Accepted. Th...

I’m unable to access Bill Pay in Safari for Windows. - FAQ

Safari versions below 5.1.7 are not compatible with bill pay at this time. In order to view this properly we suggest upgrading to the latest version of Safari, or using Internet Explorer 8 or 9, or Firefox.

I selected "Remember this device". Why am I being asked to answer my security question? - FAQ

The Remember this device setting will expire after 60 days of inactivity within the Mobile Registration system.

I received an activation code but never used it. What do I do now? - FAQ

Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the mobile banking enrollment site (called the Mobile Banking Center) and request a new activation code.

I enrolled my phone number but did not receive a text message. What should I do? - FAQ

Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be...

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