Frequently Asked Questions

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I selected "Remember this device". Why am I being asked to answer my security question? - FAQ

The Remember this device setting will expire after 60 days of inactivity within the Mobile Registration system.

I’m unable to access Bill Pay in Safari for Windows. - FAQ

Safari versions below 5.1.7 are not compatible with bill pay at this time. In order to view this properly we suggest upgrading to the latest version of Safari, or using Internet Explorer 8 or 9, or Firefox.

I'm not enrolled for online banking. Can I still register for mobile banking? - FAQ

Yes, complete the Mobile Registration process to enroll with Mobile Banking.

In mobile banking, how can I search for a transaction? - FAQ

Login to mobile banking, select an account by clicking on it from the initial screen.  Next, click on the search button on the right hand side of the screen underneath your balance. Input your search details and click search.  You have the ability...

In mobile banking, how do I know if my transfer or bill payment was entered successfully? - FAQ

You will receive a confirmation screen at the end of the process confirming the transaction and the details of that transaction.

In mobile banking, what happens if I lose communication/signal during a transaction? - FAQ

If while using the mobile banking service your internet connection is lost you will need to verify whether or not your transaction completed. First ensure your internet connection is restored and then log back in to mobile banking. Prior to creati...

In mobile banking, when I enter an amount for bill payment/transfer, I can only enter letters. Why? - FAQ

Check your phone settings to make sure you do not have Alpha-only enabled on the keypad.

Is mobile banking secure? - FAQ

Yes, the mobile banking service utilizes best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires.

Is mobile banking supported on my phone? - FAQ

Mobile Banking is supported on most phones with a mobile web browser that supports cookies. In addition, the mobile application is available on many smartphones including: iPhone, Android and BlackBerry.  Mobile web can be found by entering the mo...

Is mobile banking supported on my tablet? - FAQ

A tablet-optimized Mobile Banking application is available for the iPad, Android tablet and Kindle Fire devices.

Is text banking supported on my phone? - FAQ

Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.

Is there a fee to deposit my check with my mobile phone? - FAQ

There is currently no charge associated with this service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

Is there a fee to use Truity Pay?

No, there is no fee for the Truity Pay service. This is a benefit of having a checking account with a debit card at Truity.

Is there a limit to the number of checks and dollar amount of the checks that I can deposit? - FAQ

The number of checks and dollar amounts may vary based on the type of account and/or account status.  Please contact Truity Credit Union to request your limits.

Truity Quicken, Quickbooks and Mint Connection Update

Truity Credit Union will be upgrading their internet banking system on December 13. To ensure that your data is transitioned properly, you will need to modify your Quicken, Quickbooks, and Mint settings. Please see the proper links to the instruc...

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