Frequently Asked Questions

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What is online banking? - FAQ

Online Banking is a fast and secure way to handle all your banking needs without having to visit a branch. Our Online Banking services allows you to: View accounts, balances and transactions Transfer money between credit union accounts Transfe...

What is My Finance? - FAQ

My Finance is an online Financial Management Tool that allows you to track spending, set budgets, and plan your financial future by combining information and transactions from all of your financial accounts, both inside and outside the Credit Union.

What is my credit union account number format? - FAQ

At the Credit Union when you come to a branch you can walk right up to one of our Tellers and give them the shorter account number that you are familiar with such as 1234567.  When setting up transfers at other institutions or direct deposit you w...

What is mobile deposit? - FAQ

Mobile Deposit a convenient, easy way to deposit checks from your mobile phone into one of your accounts.  With the Truity Credit Union application on your iPhone or Android, you can take a photo of your check, enter the check information and secu...

What is mobile banking? - FAQ

Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking app, depending on your preference and your mobile device capabilities.  Both options allow you to: view account balances, search recent ...

What is activation? - FAQ

Activation is a one-time process that helps ensure your security. An activation code is issued to you on the online enrollment site. You will need to enter this code on your device to begin text banking. You may also need to enter this code for mo...

What if my mobile device is lost or stolen? - FAQ

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your mobile device.

What if I no longer want to be a mobile user? - FAQ

Log in to online banking Click the My Profile tab Click the Mobile Settings subtab underneath My Profile Deselect Enable web access for your mobile device Click the Submit button

What if I have never used online banking before? - FAQ

If you have never logged in to online banking before, you will need to enroll first before proceeding. Go to the home page of online banking and click on the Enroll Now Button. You will be asked to fill out the following information: First N...

What if I forget the answer to my security question in mobile banking? - FAQ

Select the Forgot Answer link. For your security, you must verify your identity, select security questions and create a new password.

What if I forget my password for mobile banking? - FAQ

Select the Reset Password link. For your security, you must verify your identity, select security questions and create a new password.

What functions can I perform from my mobile device? - FAQ

Qualifying accounts can perform the following actions: View and search transaction history View account balances Transfer funds between accounts Deposit checks with Mobile Deposit Pay Bills to existing Payees

What do I need to do if I get a new phone? - FAQ

If you get a new mobile device or change phone numbers, be sure to return to Mobile Banking website via your PC and update your mobile device profile in the Mobile Banking Center. We recommend removing your old device and re-enrolling your new dev...

What are the requirements for my ID and password? - FAQ

To help ensure the safety of your personal information online, create unique IDs and passwords so that they cannot be easily guessed and never share them with anyone. The requirements for log on credentials are as follows: Online Banking ID: ...

Is there a limit to the number of checks and dollar amount of the checks that I can deposit? - FAQ

The number of checks and dollar amounts may vary based on the type of account and/or account status.  Please contact Truity Credit Union to request your limits.

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