Frequently Asked Questions

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How do I use my card with the EMV chip? - FAQ

Using your card is different. Not harder, just different. Just like before, some merchants will require a signature and others may require a PIN.  Insert the chip end of your card into the terminal with the chip facing up. Keep your...

How do I view my deposit history for mobile deposit? - FAQ

Sign in to the Truity Credit Union app and select the "Deposit" option. Select the "Get Deposit History" button and navigate to your check deposit history list. Click on a single deposit to view the available transaction detail.

How do you use the information that I provide during mobile registration? - FAQ

The information you provide to verify your identity is used to validate account ownership. Only your security questions and answers and User ID and Password are stored by our system.

How does chip technology protect my information? - FAQ

Truity accounts are monitored for fraud 24/7. The EMV chip generates a unique transaction code which prevents stolen data from being fraudulently used. Plus, you’re protected against unauthorized use with Visa and MasterCard's Zero Liability poli...

How does design your own credit card work? - FAQ

If you would like to design your Truity Credit Card: Log in to Online Banking. Click on the  Credit Cards  tab. Hover over the  Services  link in the Credit Card navigation tab and c lick  Design Your Own Card  from the drop down se...

How does Truity Pay work?

Truity Pay uses the debit card network to charge debit and credit accounts much like the way it works at retail stores. The money is instantly moved via debit, but there is a backup option of ACH as well.

How long does it take my Truity Pay payment to process?

The process can be immediate depending on the sender and receiver of the payments. All payments are sent using a debit card. If the recipient has a supported debit card and clicks accept, the money will immediately be available in the destination...

How many failed login attempts are possible before I am blocked in mobile banking? - FAQ

Your Mobile account will be blocked after the 3 rd failed attempt at entering your password. To unblock your account you will need to reset your password. Select the Reset Password link on the main login screen. Select Forgot User ID or Passwor...

How many withdrawals are allowed from my savings/performance fund each month? - FAQ

Six electronic withdrawals per month are allowed by law from your savings account. Withdrawals made in the branch do not count towards the six you are allowed each month. Six electronic withdrawals per month are allowed for Performance Fund accoun...

How much does mobile banking cost? - FAQ

There is currently no charge associated with the service or the App. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

How often will my password expire, requiring it to change? - FAQ

Your password will not expire, and can be changed as often you desire.

How will I know that Truity Credit Union has received my mobile deposit? - FAQ

After submitting the check, you will see “payment successfully scheduled” at the top of the screen. Within the Deposit check feature, under recent, you will see if what the status of your check is. It will say one of three things: Accepted. Th...

I activated mobile banking on my phone's browser. Why am I being asked to activate again? - FAQ

At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some ...

I enrolled my phone number but did not receive a text message. What should I do? - FAQ

Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be...

I received an activation code but never used it. What do I do now? - FAQ

Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the mobile banking enrollment site (called the Mobile Banking Center) and request a new activation code.

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