Frequently Asked Questions

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Will I be able to see my closed accounts on mobile banking? - FAQ

Closed accounts will show for 6 months before they are archived.

Why would my check be rejected? - FAQ

There are many reasons a check may be rejected when being deposited remotely. You may want to check to see that the image of the check is clear, the check is made out to an account holder, and the check is completely filled and endorsed.  If the p...

Why shouldn't I use my browser's back button to navigate the website? - FAQ

For security reasons your browser's cache is automatically disabled while using online banking. If you use the back button, your browser assumes the page has expired and will ask you to submit your request again. It is best practice to use the mai...

Why don't I see all my transaction history in Mobile Banking? - FAQ

Transaction history for mobile is limited to the past 100 transactions per share.

Why did mobile banking change? - FAQ

To enhance your mobile options and to provide an improved mobile banking experience.

Which wireless carriers are supported for mobile banking? - FAQ

We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added o...

Which Internet browsers can I use to access my accounts online? - FAQ

Recommended browsers (current and prior major release): Microsoft Internet Explorer (IE) Firefox Safari Chrome Note: Microsoft no longer supports Internet Explorer versions older than 6.0 and security updates are not available. Therefore,...

Where is my Bill Pay (ePay) screen? - FAQ

Click the Bill Pay tab and you will be presented with your Bill Pay home screen housed within the online banking website. From there, you can view your existing Payees, review payments, and perform all actions as prior. In order to make this com...

Where do I view my mortgage on mobile banking? - FAQ

Mortgages cannot be accessed through mobile banking at this time.

Where do I access my credit cards? - FAQ

Credit card access is controlled by the Credit Cards tab on online banking and can be found on any page on the website. When clicking on the Credit Cards tab, you will be brought to the secure link for your credit card page. If you have multip...

Where can I review my pending transactions? - FAQ

Reviewing a list of your pending transactions is one of the most common requests within online banking and can easily be accessed from the home page of the website. Once signed in, on the Accounts tab there is a sub tab called Pending Transacti...

Where can I reorder checks? - FAQ

You can reorder checks through our Online Banking site. Log in, go to the Accounts tab and click on the Checks Reorder sub tab. A new window will open with a list of check options to choose from.

What should I do with the copies of my checks after using Mobile Deposit? - FAQ

After successfully submitting a deposit with the Truity Credit Union Mobile Deposit, you will need to retain the check for 7 days after the deposit has posted to your account. After that time, you are safe to shred the check.

What is the message center? - FAQ

The message center is a secure communication exchange platform within our Online Banking website that allows for safe, secure, and easy exchange of messages with sensitive information. You can ask questions about your account and know that all cor...

What is the inactivity timeout for online banking? - FAQ

The timeout is set at ten minutes. After nine minutes of inactivity, the system will pop up a Session Timeout Warning window that begins a one minute countdown. You can choose to continue your session by clicking the Continue Session button or cho...

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