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Mobile Security

Security Center > Mobile Security

​Truity’s Mobile Banking service incorporates the convenience you want with industry-leading safety and security features that provide peace of mind. We’ve also assembled some common-sense steps you can take to help protect yourself and the important information on your mobile device.

Mobile Apps

Truity offers a full suite of mobile banking services included in our Mobile App for Apple™, Android™ and Amazon Kindle devices. We also provide a wireless application protocol (WAP) mobile banking for all other devices and short message service (SMS) text banking.


Security Features

Mobile App: Truity's mobile banking app offers superior security via multi-factor authentication, SSL encryption, device identification and timeout, user entitlements, and Passcode and/or Touch ID. Our advanced security features give members the peace of mind that their data and transactions are safeguarded.

Browser-Based Mobile Banking: Our mobile banking service through a browser utilizes best security practices, such as HTTPS, 128-bit SSL encryption and site time-out when the session expires.

Text Banking: Using Text Banking, you can get quick access to balance and transaction history without exchanging personal information such as your full account number, PIN or email address.

Smishing

Smishing uses cell phone text messages to lure consumers in. Often the text will contain a URL or phone number. The phone number often has an automated voice response system. You could receive an email or text message from someone posing as your credit card company, asking you to confirm your account numbers or passwords.

Smishers may use the first few digits of your debit or credit card as bait, since credit and debit cards all follow the same standard method for card numbers. Their text message might include a link to a bogus bank website that looks and acts like your real bank's website. Alternately, it might prompt you to download a fake bank app or call a number to clear up a supposed issue with your account. Once spammers capture your personal information, they can sell it on the black market or use it to commit fraud.

Do not respond to smishing messages.

Vishing

Unfortunately, phishing emails are not the only way people can try to fool you into providing personal information in an effort to steal your identity or commit fraud. Criminals also use the phone to solicit your personal information. This telephone version of phishing is sometimes called vishing. Vishing relies on “social engineering” techniques to trick you into providing information that others can use to access and use your important accounts. People can also use this information to pretend to be you and open new lines of credit.

To avoid being fooled by a vishing attempt:

  • If you receive an email or phone call asking you to call and you suspect it might be a fraudulent request, look up the organization’s customer service number and call that number rather than the number provided in the solicitation email or phone call.
  • Forward the solicitation email to the customer service or security email address of the organization, asking whether the email is legitimate.

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Think You’re a Victim?

M-F, 7:30am-6pm: 800.897.6991

Contact us if you notice any fraudulent activity on your account.
What to do next:
  1. For a lost/stolen phone, consider using a remote wipe program, this will give you the ability to send a command to your device that will delete any data if the device is lost or stolen.
  2. Reset your passwords on the mobile device.
  3. If you changed your number or have a lost/stolen phone, unenroll your old phone number from mobile banking at mEnroll.TruityCU.org.

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