Frequently Asked Questions

Question

What is activation? - FAQ

Answer

Activation is a one-time process that helps ensure your security. An activation code is issued to you on the online enrollment site. You will need to enter this code on your device to begin text banking. You may also need to enter this code for mobile banking if you don't use challenge question(s) for online banking. If you use challenge questions for online banking, you can enroll for mobile banking directly from your mobile device without an activation code. We recommend you print your activation code and installation instructions for easy reference during installation.

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