Frequently Asked Questions

Question

How will I know that Truity Credit Union has received my mobile deposit? - FAQ

Answer

After submitting the check, you will see “payment successfully scheduled” at the top of the screen. Within the Deposit check feature, under recent, you will see if what the status of your check is. It will say one of three things:

  1. Accepted. This means the image and amount of your check were accepted
  2. Rejected. This means that the item was rejected. There are multiple reasons why a check may be rejected. If you have questions, please contact us at 918.336.7662 or 800.897.6991.
  3. Needs Review. This means that the check must be manually reviewed before being accepted.

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