Frequently Asked Questions

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Are my checks deposited immediately with mobile deposit? - FAQ

Successfully submitting your check images with your mobile device will begin the deposit process. However, the processing time to complete the deposit may vary.

Are there limits on the dollar amount and number of mobile deposits I can submit? - FAQ

Yes. There are limits in place based on the type of checking account that you have. These limits include: Daily dollar amount limit, number of items deposited daily, and a rolling 30 day limit apply.

Can I access bill pay on my mobile device? - FAQ

Yes, you are able to access the bill pay system from your mobile device.

Can I add a new payee in mobile banking bill pay? - FAQ

Functionality is limited to sending payments to already established payees. To add a new payee, log in to the online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.    

Can I cancel a bill payment from my mobile device? - FAQ

Yes. Open the bill pay, click pending bill payments, and select cancel payment.

Can I change my PIN on my debit card? - FAQ

Call 1.866.985.2273 from your day or evening phone that you have on file with the credit union. NOTE: If the card is a debit card, it must be activated prior to PIN change. Cards cannot be activated outside of the United States.

Can I complete initial login to online banking using Safari on a Mac? - FAQ

Safari versions below 5.1.7 are not compatible with the initial log in process. To complete the initial log in process we suggest upgrading to the latest version of Safari, or using Chrome or Firefox.

Can I deposit a check made payable to someone else with mobile deposit? - FAQ

No, checks deposited into an account must be made payable to an account holder.

Can I have more than one checking account? - FAQ

Yes, you are allowed more than one checking account with the Credit Union.

Can I open a checking account, share certificate or money market online? - FAQ

You can open a Prime Share, Simple Checking, Dividend Checking, Identity Checking, Performance Fund, and Performance Plus account online via an online form . If you are currently a member , you may open a Share Certificate , Performance Fund...

Can I use any mobile device to access my accounts? - FAQ

Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily th...

Can I use both text banking and mobile banking on my phone? - FAQ

Yes. Visit the Mobile Banking Center and simply add another phone number by selecting Add Device.

Can I use mobile banking or text banking on more than one device? - FAQ

Yes. Visit the Mobile Banking Center and simply add another device.

Can I use mobile deposit with any mobile device? - FAQ

You must have an iPhone (3GS or higher) with iOS 5.0 or higher, an iPad (2 or higher) with iOS 5.0 or higher, or an Android phone or tablet with a rear-facing camera and auto focus* to use Check Deposit. Older iPhones and devices without a camera,...

Can I use my online banking login credentials for Mobile Banking? - FAQ

No, you must complete the Mobile Registration process to create login credentials for Mobile Banking.

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