Frequently Asked Questions

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How do I sign up for credit card alerts? - FAQ

Log in to Online Banking . Click on the Credit Cards in the navigation. Hover over  Communications  and choose Member Alerts in the Credit Cards dashboard. Choose the card you for which you would like to set up alerts . Click Man...

How do I set up TouchID log on for Mobile Banking?

In order log on to the Mobile Banking via TouchID, certain criteria must be met: You must have an iPhone 5s or later . Earlier versions of iPhones do not have the Apple TouchID option. TouchID must have previously been set up on your iPhone....

How do I set up Passcode log on for Mobile Banking?

To use Passcode log on for Mobile Banking, you'll have to: Log on to Mobile Banking via the iPhone or Android App From the Menu options, choose Settings , then click Quick Access Toggle the Passcode slider to the on position (the bar will ...

How does chip technology protect my information? - FAQ

Truity accounts are monitored for fraud 24/7. The EMV chip generates a unique transaction code which prevents stolen data from being fraudulently used. Plus, you’re protected against unauthorized use with Visa and MasterCard's Zero Liability poli...

How do I use my card with the EMV chip? - FAQ

Using your card is different. Not harder, just different. Just like before, some merchants will require a signature and others may require a PIN.  Insert the chip end of your card into the terminal with the chip facing up. Keep your...

Can I use my online banking login credentials for Mobile Banking? - FAQ

No, you must complete the Mobile Registration process to create login credentials for Mobile Banking.

How many failed login attempts are possible before I am blocked in mobile banking? - FAQ

Your Mobile account will be blocked after the 3 rd failed attempt at entering your password. To unblock your account you will need to reset your password. Select the Reset Password link on the main login screen. Select Forgot User ID or Passwor...

Will pending transactions be available in mobile banking? - FAQ

While a total pending transaction amount is available, specific transactions will not be able to be viewed until the transaction posts.

Will my mobile username/password be the same as my online banking username/password? - FAQ

You will be required to create your own username/password combination. It will not automatically default to the Online Banking username/password combination.

Will I receive unsolicited text messages? - FAQ

No. You will only receive messages when you specifically request them with one of the Text Banking commands, or if you subscribe to Mobile Alerts.

Who is eligible for mobile deposit? - FAQ

Members who are enrolled in mobile banking and have an eligible checking account that has been opened at least 30 days.

Will I have access to the image of the checks I deposit with mobile deposit? - FAQ

No. Copies of checks will not be stored within mobile banking, but a record of the check will be stored in the transaction history.

Will I have access to external transfers on mobile banking? - FAQ

No. External transfers will not be available on mobile banking.

Will I be able to see my transaction history on mobile banking? - FAQ

A limited transaction history will be available through the mobile banking. For a more substantial history of transaction please visit your account through online banking.

Will I be able to see my closed accounts on mobile banking? - FAQ

Closed accounts will show for 6 months before they are archived.

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