Frequently Asked Questions

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Is there a fee to use Truity Pay?

No, there is no fee for the Truity Pay service. This is a benefit of having a checking account with a debit card at Truity.

How long does it take my Truity Pay payment to process?

The process can be immediate depending on the sender and receiver of the payments. All payments are sent using a debit card. If the recipient has a supported debit card and clicks accept, the money will immediately be available in the destination...

What debit networks support Truity Pay (P2P) recipients?

Supported EFT debit networks are: Star NYCE Pulse Accel CU24 Shazam

What is an EMV chip-enabled card? - FAQ

EMV stands for EuroPay, MasterCard, VISA, the new microchip technology in your card that increases security. This technology originated in Europe and has been instrumental in preventing the spread of credit card fraud. It’s coming to you in your ...

How do I activate my card with the EMV chip?

For Credit Cards Please have your new card in hand and call 1.800.527.7728 to activate your card. For Debit Cards Please have your new card in hand and call 1.866.985.2273 to activate your card. After June 16, 2017, you will not be able to us...

How do I sign up for credit card eStatements?

Log in to Online Banking . Click on the Credit Cards in the navigation. Hover over  Statements & Activity  and choose Go Paperless  in the Credit Cards dashboard. Choose the card you for which you would like to set up eStatements . F...

How do I change my Mobile Banking user ID?

There are two ways you can change or reset your mobile banking username. If you know your current mobile username, you can log into the mobile app, open the mobile menu on the left, and choose Manage Credentials from the menu. This will open a w...

What are the text banking commands? - FAQ

Bal – for a summary of your available balance Hist – for a summary of recent transactions per account Help – for help content for Text Banking L – to receive the URL for Mobile Browser Website Stop – to stop text banking services ...

How do I set up multiple credit cards in online banking? - FAQ

The first time you arrive at the credit cards tab inside of online banking, a wizard will prompt you to put in your card number. Once you have set up a card, the website will default to that card when you visit the credit cards tab. In order to a...

Can I use online banking with Internet Explorer 6? - FAQ

Internet Explorer 6 has known security issues and is not supported for online banking. We suggest updating your browser to the latest version of Internet Explorer, or downloading an alternate browser like Mozilla Firefox or Google Chrome. Down...

How do I sign up for credit card text banking? - FAQ

Easy to use text banking allows you to check your current account balance, recent transactions, and payment history. In order to participate in credit card text banking, you must first register for credit card alerts . Once registration is co...

How do I Skip A Loan Payment online? - FAQ

Skip a Loan Payment is a convenient feature we offer to our members with qualifying loans. To access the Skip a Loan Payment option: Log on to online banking Click on the Additional Services tab. Click Continue to the right of the ...

Where can I use a chip-enabled card? - FAQ

You can use chip-enabled cards at millions of places that accept Visa credit cards, at home and abroad. If a merchant is not yet chip-activated, simply swipe your card to pay.

What are the Mobile Banking username and password requirements? - FAQ

For your username: your User ID must be between 6 and 12 characters. Usernames are not case sensitive. For your password: your password must be between 6 and 12 characters and must contain at least one upper case letter, one lower case letter a...

How does design your own credit card work? - FAQ

If you would like to design your Truity Credit Card: Log in to Online Banking. Click on the  Credit Cards  tab. Hover over the  Services  link in the Credit Card navigation tab and c lick  Design Your Own Card  from the drop down se...

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